Maulik Shah's Blog – March 2023 Archive (4)

All You Need to Know about a Customer Self-Service Portal

A customer self-service portal, as the name suggests, is a website or an application that allows customers to help themselves. Businesses leverage customer portals to help their customers find answers to their common queries and questions easily on their own. Customers may also place orders, raise complaint tickets, track their progress, etc. without any need for human support.



It is a win-win situation for both your organization and your customers. Because for you, it takes away the… Continue

Added by Maulik Shah on March 29, 2023 at 4:22am — No Comments

From Feedback to Action: Using Salesforce Experience Cloud to Improve Your Customer Experience

Salesforce Experience Cloud was born out of wanting a unified platform with features that can enable you to create all that you need for your business, with deep integration with the Salesforce CRM. If set up well, it can yield many different kinds of results that can skyrocket your business and operations.



The more sophisticated a tool, the more important it is that you truly get the best of it in terms of knowing its features and benefits.



Features of Salesforce… Continue

Added by Maulik Shah on March 20, 2023 at 7:16am — No Comments

Onshore vs. Offshore Salesforce Development: How to Hire Developers

Any kind of service from experts tends to have layered challenges, but more often than not, the benefits definitely outweigh those.

Such is the matter with Salesforce development. Salesforce is a sufficiently complex system to configure and work with. The result of using Salesforce is, of course, phenomenal.

Salesforce is, as usual, the #1 CRM used across the world. So as a business, if you are willing to take on the challenge of migrating your systems and workflows to…

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Added by Maulik Shah on March 15, 2023 at 6:30am — No Comments

How to Configure Custom Objects to the Salesforce Portal?

Salesforce as a CRM is exceptional, everyone knows that. But in order to truly harness the power of the CRM, you need to have a portal that can give a window for customers to interact with your business.



And within that, a business needs to be able to configure custom objects within the portal to really get the most out of it.



For the Salesforce Experience Cloud, the Customer Community license, Customer Community Plus Licence, Partner Community Licence, and Channel Account… Continue

Added by Maulik Shah on March 9, 2023 at 7:43am — No Comments

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