The executive sitting at the side of the company provides the consumers or the team all the information regarding the product that the company deals in. An effective help desk assists its clients and resolves all their issues. Nowadays, assistance is being provided through various platforms such as toll-free numbers, e-mail, instant messaging, live chats.

Some companies do not maintain in-house help desks rather they outsource to take the services of an It company. Theseagencies these…

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