Cloud-Native Mission-Critical Call Management
Why APEX
With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t
have flexibility, so we’ve built APEX to be a responsive solution.We’ve created a quick, pain-free integration and a simple,user-friendly one-screen interface to bring contact centers
Into the present and beyond. Read why New Orleans chose APEX.
APEX is fully i3 compliant and designed by communicationexperts according to the highest industry standards.
Unified Ecosystem
Unify the flow of audio, video, instant messages, third party applications, IoT devices, and more with Carbyne APEX. Disseminate this information in real-time from callers to call-takers to field-responders for better decisions and safer outcomes. Reduce call-waiting time, speed up incident resolution, and improve productivity with Automatic Call Distribution (ACD) featuring skill-based routing, multiple call distribution methods, and auto-call-answer mode. Continue 24×7 operations from remote backup stations using VPN connectivity, with zero-dependency on your communications center infrastructure.

Read-more---https://carbyne.com/en/products/apex/