What is Cloud Telephony

Cloud Telephony is a kind of UCaaS that means Unified Communications as a Service that offers voice communication service by a third-party host. Cloud Telephony is also known as Cloud Calling. UCaaS has replaced the need for conventional enterprise telephone systems, Such as PBX (Private Branch Exchange). Cloud Telephony can be application or web-based.

Cloud-based Communications Providers build, Operate and maintain standardized telephony platform offerings on servers, with customers gaining remote access - via the internet - on a subscription or as-needed basis.

Cloud Calling Services allows users to make calls directly from any computer or mobile device with only an internet connection and free businesses from the burden of purchasing and storing stand-alone hardware such as PBX boxes and any handsets.

Benefits and Drawback of Cloud Telephony and Call Center Solution

Cost Efficient: By using Offloading hosting and management responsibilities to a cloud communications provider with its subscription and pay per use systems that allow resources pooling. Through it we can reduce our infrastructure overhead costs.

Flexibility: any employee or customer with a cloud-based telephone number can easily take or make inbound and outbound calls anywhere via the internet, enabling more seamless mobile work.

Resilient: if anyhow a natural disaster, fire or another emergency will be occurred then the event can take down an on-site PBX system, Cloud Telephony tends to enable more resilient service and more reliable business continuity. Most CT services built-in failover modes that make sure a backup is available if a problem occurs with a connection.

Scalable: Any enterprise can typically add or change their employee telephone number on demand but via a self-service portal they can add or change their employee telephone number on their own or by a support team of Service providers.

Transparent: Most of the UCaaS platforms provide rich data analytics, offering information about user behavior and insight into optimizing employee efficiency.

Cloud telephony vs. VoIP

Virtually all cloud telephony platforms use VoIP (Voice over Internet Protocol) technology, but all VoIP systems are not run in the cloud. Basically, the term VoIP indicates how calling data travels over the internet via IP packet-switched connections.

An Organization can select to house its VoIP system on-site (PBX) or outsource it to a third-party provider (cloud telephony). Some enterprises create hybrid VoIP environments that use both cloud-based and on-premises calling technology, often as part of a long-term cloud migration strategy.

Cloud Telephony is also known as Cloud PBX System, so if anyone wants to choose Cloud PBX India Instead of Cloud Telephony then they can also come to the Cloud Telephony Provider and opt for Cloud PBX Service.

Cloud Telephony is the bright future of telephony services, when ordinary telephone system like Landline, mobile and PBX could not fulfil need to business then Cloud Telephony was invented. Telephony has been experiencing variation everyday and in today’s world, Cloud Telephony is the term often used in corporate world. Cloud Telephony is also known as Hosted Telephony is a multi-tenant structure where multiple users can share simultaneously their various kind of resources.

Some Thing Extra About Cloud Telephony

It works to deliver web-based or automated telephone applications. Hosted Telephony is an innovative and latest phone solution thus reducing business expenses and maintenance costs. Hosted telephony refers to an online business communication system and requires to setup own data-center to provide it regular monitoring and carve out the best results and services.

How does Cloud Telephony work?

In Cloud Telephony, all calls are made through the published number that is actually a Cloud or Hosted Telephony number. In this system, the customer doesn’t make calls to your office's lines or your mobile directly. There is the extension where the call actually places. Basically, the entire process gets migrated to the cloud communication systems.

Hosted Telephony can be used for outgoing as well as incoming calls. Firstly, it is used for Incoming calls and second for Outgoing calls.