Cloud Telephony
Cloud Telephony is also well known as Cloud calling or Unified Communications as a Service (UCaaS) which provides voice communication services by a third-party host. This service replaces the need for conventional enterprise telephone systems like as PBX (Private Branch Exchange). Cloud Telephony service can be application or web based.
Why its features are strong for Business Communications
Cost-efficient:
It is cost effective and can reduce your CAPEX through offloading hosting. It is hosted on Cloud that’s why your premise hosting cost is reduced. If you are using this with subscription and pay per use models that enables resource pooling and through Cloud Telephony you can also reduce their infrastructure overhead costs too.
Flexible:
Any employee with a cloud-based telephone number can pick and make their inbound and outbound calls anywhere with an internet connection, enabling more seamless mobile work.
Resilient:
While any natural disaster, fire or other kind of emergency event can take down an on-site PBX system, cloud calling techniques tend to offer more resilient service and make more reliable business continuity. Basically, cloud telephony services are built-in failover modes that make sure a perfect backup is available if any kind of problem occurs with your connection.
Scalable:
This service provides a platform where organization can add or change employee telephone numbers on demand. It enables employee onboarding and offboarding for both on site and remote workers.
Streamlined:
With this service, organizations do all thing hassle free because third party providers implement, maintain, troubleshoot and also handle infrastructural upkeep and upgrades.
Transparent:
Most of the UCaaS platforms give rich data analytics, offering information about user behavior and insight into optimizing employee efficiency.