Sometimes when printing. The device or computer thinks the printer is offline, actually the printer is on and ready to start printing.

This can be caused by an error between your device or computer and the printer.

Sometimes it maybe as simple as your cable not correctly attached or a simple error coming from a paper-jam.

However a printer appearing as “Offline” error can also be down to problems with your printer driver or software. This can depend on the age of your printer or when you have or haven’t installed updates.

This printer offline to online troubleshooting can be used with all types of printers including Brother, Canon, Epson, HP and plenty more.

How can I make my offline printer show as online again?

Follow each step to ensure you aren’t missing any items to fix your printer from offline to online.

Physical Printer and Cable Checks

Check both ends of the USB cable are firmly inserted. If the printer is networked then make sure the Ethernet cable is firmly inserted. If the printer is wireless check your internet connection or make sure it’s connected to your router.

If you’re connected by cable try using the end of the printer cable in multiple ports or sockets on your device.

Try using a different cable to make sure the fault is not with the cable alone. If you’re on a network or wireless device a simple check would be to attach a cable to your computer/or device to make sure your printer is working. Therefore the fault could be with your network connection.

How to set the Printer to “Online” Manually

Go to the Start icon on the bottom left of your screen then choose Control Panel and then Devices and Printers.

Right click the printer in question and select “See what’s printing”.

From the window that opens choose “Printer” from the menu bar at the top.

Select “Use Printer Online” from the drop down menu.

Remove All Pending Print Jobs

From the “See what’s printing” menu mentioned previously right click and “Cancel” any print jobs present.

With the print jobs removed select “Use Printer Online” again.

If any suborn print jobs remain then try restating both your PC and printer.

Removing and Reinstalling Your Printer

Right click the printer from Devices and Printers and select “Remove device”.

Now add the printer again by selecting the Add a Printer option from Devices and Printers.

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