IT support technicians play a vital role in enterprise computing and networking environments. This educated professional identifies and resolves technical issues in an enterprise setting. They maintain computer and web functionality as per client requirements and support their clientele via email, phone, chat and on-site.

The technician that supports an organization’s IT environment understands the customer, consumer, and internal staff member computing needs. The technician assists this clientele by addressing the hardware and software issues that delay workplace productivity. Technicians possess an array of practical knowledge that enables them to deal with numerous problems of technical support of the department. They install and upgrade user software, maintain operational documentation and provide remote and on-site support.