https://aisera.com/products/ai-customer-service
Firms in all industries see artificial intelligence (AI) and automation as a means to improve operational quality and customer experience (CX) as well as lower costs and boost margins. Customer service is an excellent place to employ this technology since it's major expense and driver of customer experience. AI and automation can be useful at every stage of providing customer service.

Chatbots and AI that can be used to communicate are the ideal way to offer customers with service beyond hours, without having to hire extra staff. In removing routine tasks that are not worth the cost to customer service agents Automation allows them to focus on where their human touch adds the greatest value.