Workforce ManWorkforce Management (WFM) software is an all-encompassing term for mobile and desktop applications designed to support business management of employee schedules. The software starts with call centers and other service companies that have a large number of workers who typically pay an hourly fee.

This report elaborates the market size, market characteristics, and market growth of the Workforce Management (WFM) Software industry, and breaks down according to the type, application, and consumption area of Workforce Management (WFM) Software. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

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In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Workforce Management (WFM) Software in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Workforce Management (WFM) Software market covered in Chapter 13:

Reflexis

Verint

JDA Software

VPI Corp

Unanet

Monet Software

Mitrefinch

ClickSoftware

PARiM

Interactive Intelligence

Replicon

Calabrio

Astea

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Skill Soft

In Chapter 6, on the basis of types, the Workforce Management (WFM) Software market from 2015 to 2025 is primarily split into:

On-premises

Cloud based

In Chapter 7, on the basis of applications, the Workforce Management (WFM) Software market from 2015 to 2025 covers:

BFSI

Healthcare

Retail & e-commerce

Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

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Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

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Table of Contents

1 Workforce Management (WFM) Software Market - Research Scope

1.1 Study Goals

1.2 Market Definition and Scope

1.3 Key Market Segments

1.4 Study and Forecasting Years

2 Workforce Management (WFM) Software Market - Research Methodology

2.1 Methodology

2.2 Research Data Source

2.2.1 Secondary Data

2.2.2 Primary Data

2.2.3 Market Size Estimation

2.2.4 Legal Disclaimer

3 Workforce Management (WFM) Software Market Forces

3.1 Global Workforce Management (WFM) Software Market Size

3.2 Top Impacting Factors (PESTEL Analysis)

3.2.1 Political Factors

3.2.2 Economic Factors

3.2.3 Social Factors

3.2.4 Technological Factors

3.2.5 Environmental Factors

3.2.6 Legal Factors

3.3 Industry Trend Analysis

3.4 Industry Trends Under COVID-19

3.4.1 Risk Assessment on COVID-19

3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry

3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario

3.5 Industry Risk Assessment

4 Workforce Management (WFM) Software Market - By Geography

4.1 Global Workforce Management (WFM) Software Market Value and Market Share by Regions

4.1.1 Global Workforce Management (WFM) Software Value ($) by Region (2015-2020)

4.1.2 Global Workforce Management (WFM) Software Value Market Share by Regions (2015-2020)

4.2 Global Workforce Management (WFM) Software Market Production and Market Share by Major Countries

4.2.1 Global Workforce Management (WFM) Software Production by Major Countries (2015-2020)

4.2.2 Global Workforce Management (WFM) Software Production Market Share by Major Countries (2015-2020)

4.3 Global Workforce Management (WFM) Software Market Consumption and Market Share by Regions

4.3.1 Global Workforce Management (WFM) Software Consumption by Regions (2015-2020)

4.3.2 Global Workforce Management (WFM) Software Consumption Market Share by Regions (2015-2020)

5 Workforce Management (WFM) Software Market - By Trade Statistics

5.1 Global Workforce Management (WFM) Software Export and Import

5.2 United States Workforce Management (WFM) Software Export and Import (2015-2020)

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5.3 Europe Workforce Management (WFM) Software Export and Import (2015-2020)

5.4 China Workforce Management (WFM) Software Export and Import (2015-2020)

5.5 Japan Workforce Management (WFM) Software Export and Import (2015-2020)

5.6 India Workforce Management (WFM) Software Export and Import (2015-2020)

5.7 ...

6 Workforce Management (WFM) Software Market - By Type

6.1 Global Workforce Management (WFM) Software Production and Market Share by Types (2015-2020)

6.1.1 Global Workforce Management (WFM) Software Production by Types (2015-2020)

6.1.2 Global Workforce Management (WFM) Software Production Market Share by Types (2015-2020)

6.2 Global Workforce Management (WFM) Software Value and Market Share by Types (2015-2020)

6.2.1 Global Workforce Management (WFM) Software Value by Types (2015-2020)

6.2.2 Global Workforce Management (WFM) Software Value Market Share by Types (2015-2020)

6.3 Global Workforce Management (WFM) Software Production, Price and Growth Rate of On-premises (2015-2020)

6.4 Global Workforce Management (WFM) Software Production, Price and Growth Rate of Cloud based (2015-2020)

7 Workforce Management (WFM) Software Market - By Application

7.1 Global Workforce Management (WFM) Software Consumption and Market Share by Applications (2015-2020)

7.1.1 Global Workforce Management (WFM) Software Consumption by Applications (2015-2020)

7.1.2 Global Workforce Management (WFM) Software Consumption Market Share by Applications (2015-2020)

7.2 Global Workforce Management (WFM) Software Consumption and Growth Rate of BFSI (2015-2020)

7.3 Global Workforce Management (WFM) Software Consumption and Growth Rate of Healthcare (2015-2020)

7.4 Global Workforce Management (WFM) Software Consumption and Growth Rate of Retail & e-commerce (2015-2020)

7.5 Global Workforce Management (WFM) Software Consumption and Growth Rate of Others (2015-2020)

8 North America Workforce Management (WFM) Software Market

8.1 North America Workforce Management (WFM) Software Market Size

8.2 United States Workforce Management (WFM) Software Market Size

8.3 Canada Workforce Management (WFM) Software Market Size

8.4 Mexico Workforce Management (WFM) Software Market Size

8.5 The Influence of COVID-19 on North America Market

9 Europe Workforce Management (WFM) Software Market Analysis

9.1 Europe Workforce Management (WFM) Software Market Size

9.2 Germany Workforce Management (WFM) Software Market Size

9.3 United Kingdom Workforce Management (WFM) Software Market Size

9.4 France Workforce Management (WFM) Software Market Size

9.5 Italy Workforce Management (WFM) Software Market Size

9.6 Spain Workforce Management (WFM) Software Market Size

9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Workforce Management (WFM) Software Market Analysis

10.1 Asia-Pacific Workforce Management (WFM) Software Market Size

10.2 China Workforce Management (WFM) Software Market Size

10.3 Japan Workforce Management (WFM) Software Market Size

10.4 South Korea Workforce Management (WFM) Software Market Size

10.5 Southeast Asia Workforce Management (WFM) Software Market Size

10.6 India Workforce Management (WFM) Software Market Size

10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Workforce Management (WFM) Software Market Analysis

11.1 Middle East and Africa Workforce Management (WFM) Software Market Size

11.2 Saudi Arabia Workforce Management (WFM) Software Market Size

11.3 UAE Workforce Management (WFM) Software Market Size

11.4 South Africa Workforce Management (WFM) Software Market Size

11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Workforce Management (WFM) Software Market Analysis

12.1 South America Workforce Management (WFM) Software Market Size

12.2 Brazil Workforce Management (WFM) Software Market Size

12.3 The Influence of COVID-19 on South America Market

13 Company Profiles

13.1 Reflexis

13.1.1 Reflexis Basic Information

13.1.2 Reflexis Product Profiles, Application and Specification

13.1.3 Reflexis Workforce Management (WFM) Software Market Performance (2015-2020)

13.2 Verint

13.2.1 Verint Basic Information

13.2.2 Verint Product Profiles, Application and Specification

13.2.3 Verint Workforce Management (WFM) Software Market Performance (2015-2020)

13.3 JDA Software

13.3.1 JDA Software Basic Information

13.3.2 JDA Software Product Profiles, Application and Specification

13.3.3 JDA Software Workforce Management (WFM) Software Market Performance (2015-2020)

13.4 VPI Corp

13.4.1 VPI Corp Basic Information

13.4.2 VPI Corp Product Profiles, Application and Specification

13.4.3 VPI Corp Workforce Management (WFM) Software Market Performance (2015-2020)

13.5 Unanet

…continued

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