It is not only important but imperative that your business has the most up to date and technologically friendly telecommunications and business telephone system.

At North West based industry leading telecommunication firm MRC Telecom, we share the same goal as your business - improving and maintaining the very best customer service with clean and efficient call handling.

Business telephone systems are still needed

In a very developing and changing tech world where apps and social networking are by far and away the preferred way to do business, many businesses in the North West completely forget the sheer importance that a ‘traditional’ telephone service is for your customers. And traditional does not necessary mean old fashioned.

Our VOIP business telephone systems are now using our Android and Iphone App as well as office based business phone system handsets. You can even have both ring at the same time!

A more personal touch

A VOIP business phone system from MRC Telecom allows your business to foster a more personable touch, allowing your staff the opportunity to integrate real-time two-way communication with customers. Calls can be delivered to the appropriate teams or handler so they get straight to the department or person they need. Everyone hates waiting on calls and telling 3 different people the same thing when you get bounced around when calling customer services or trying to place an order.

Are they not out of date?

We understand at MRC Telecom that it is difficult for businesses in the North West to not feel like they should ditch a traditional phone system. But we also know how important communicating with customers is to a business and how difficult it would be to operate without a reliable and high tech business phone system.

MRC Telecom can provide your business in the North West with the most up to date 21st century efficient business telephone system. It’s not so traditional any more.

Update your legacy equipment

You should be looking at ways to update your current infrastructure or if it is legacy phone equipment that just needs replacing, then cloud based VOIP business telephone systems will be the way forward. With minimal equipment costs and easy deployment, without the need for engineers. You will be surprised at how cost effective it is, and it even has cost savings!

Reduce your costs with new infrastructure.

Our business phone systems not only streamlines good communication between your business and your paying customers, but thanks to the latest technological advances, allows you to operate on a cost effective pathway and reduce the cost of inbound calls on your business.

Whether it’s a cost reduction on your current small business phone system , the money/time saved by not wasting staffs time with poor call handling and improved customer service leading to better and repeat sales.

And just remember the cost to your business with poor reviews due to frustrated customers. These are all very important factors a small business owner needs to consider when looking to upgrade their phone system.

Staff cost savings with efficient call handling

MRC Telecom focuses on improving how quickly and reliably our business telephone systems allow you to connect your staff and customers using an efficient and cost-effective phone system, freeing up time to easily support more users and allow your staff to explore new capabilities elsewhere in the business.

Moving with the times with future proofing

Over the past years businesses have had to change the way they do business. Some have moved more online where the influx of calls have been overwhelming. Some sectors did very well during covid but did not have the infrastructure to handle the amount of business they were receiving. And in a lot of cases the amount of calls, either for inbound sales or just general customer service enquiries.

There no doubt some businesses lost revenue due to the inability to handle call traffic efficiently. So a office telephone system that allows growth, future proofing, with a multitude of features to make sure calls are handled to the best of that businesses ability is imperative to its success.

Features like the following can improve your customers or staffs call experience by an enormous amount:

Call Recording

Call Reporting

Agent Routing

CLI

Call Queuing

Time of day routing

NON geo Geographic Routing

Geographic routing for store based businesses

Intelligent call handling

Call Whisper

Greetings

Music on Hold

Position in queue

Voice Response

Call Centre Management System

Multiple Destination Calling

Mobile Routing

Call Conferencing

Call Alerts

Skill set routing

Decision based call delivery

Multi Level IVR

Is it really that important?

A business telephone system, like the one provided by MRC Telecom, is vital for all businesses and for many, is critical to your success and small business growth.

At MRC Telecom we have a wealth of experience in supporting a number of different sectors and industries which, without an expert business telephone system to connect to a client or customer, would spell the end of their trade.

For example we have supported a number of operators within the Hotel and Tourism sector where their previous telephony system was ineffective and damaging their businesses in the long term.

We always stress when considering a new business phone system that you or your procurement team think about the implications it could have on potential client bookings.

Don’t damage your reputation

Also consider that within a business that has day to day liaisons with professional clients and potential candidates, an ineffective telephone system will have detrimental effects to your business as well as your reputation.

Different industries will be affected in different ways, but all will feel the overarching side effects of a bad business telephone system or a lack of.

At MRC Telecom we know you need the most effective and up to date telephone system and it is not something, even with advances in communications, a part of your businesses to compromise on.

Get in touch with us today for a free quotation!

Call: 01704 740432

Email: [email protected]

Web: https://mrctelecom.co.uk