The use of AI-powered chatbots is flourishing at a dynamic speed in the corporate world nowadays. With the help of these chatbots, it is easier to reply to the queries of customers anytime without time constraints. It would be interesting to know that understanding the benefits of chatbots today more and more organizations are deploying them in their operations. Here one thing that is important to mention is that not all the chatbots are same and vary according to the business of an organization. Depending upon their needs the chatbot development companies are developing different types of chatbots.


The highly used chatbots being used by business groups in the current scenario are:

1. Rule-Based-Chatbots: As mentioned above the chatbot of every business group varies according to the nature of its business. If you know the question types that your customers will ask, then deploying the rule-based chatbot is good for your organization. This type of chatbot normally considers certain factors like the language, and conditions (based on words, order of the words, synonyms, etc). If the words used in the query by a customer are according to the words determined in the conditions, then he will get a reply in real-time. The only thing that you need to keep in concern while using this chatbot is to ensure the permutation and combination of each question are fixed.

2. Voice Bots: To make the chat with customers more friendly, business groups are now introducing chatbots based on the local language. Some best examples of voice bots are Siri on Apple devices, Alexa from Amazon, and others. The use of these chatbots makes it easier for customers to speak their requirements in simple words instead of typing their queries.

3. Keyword-Based Chatbots: This type of chatbot recognizes the words which a user types in his queries and then responds to them accordingly. With the help of customized keywords and an AI application (Natural Language Processing), these chatbots provide an appropriate reply to their customers. The only problem with these chatbots is that they give up in scenarios where they have to reply to the same queries every time.

4. Menu-Based Chatbots: These chatbots are highly used chatbots by the corporate houses in the current scenario. The customers have to press the button of their choice from the device they use to get an answer to their query. These chatbots are one of the most commonly used chatbots by most organizations.

Conclusion: The use of chatbots is getting popular with each passing day. Depending upon their increasing use and going through technical development according to changing atmosphere it is believed that soon we will have wide options of chatbots in the market.