Chatbots are new customer care executives of modern businesses helping them to strengthen their customer base by rectifying their issues on time. Understanding the benefits of using a chatbot in replying to customer queries, every business group is embracing its powers. Surprisingly, despite the same functions, chatbots of every business differ from others. Going through this, different types of chatbot development services are offered by chatbot development companies.

The different types of chatbots used by different businesses are:

1. Button or Menu Controlled Chatbots: These chatbots are commonly used by different buses in the current scenario. As the name suggests these chatbots ask customers to get an answer to their queries by pressing a particular button according to their query. This is the same as using automated phone menus that we use in our day-to-day activities. Customers have to make select an appropriate to get an appropriate answer to their query. These chatbots are suitable to answer frequently asked from customers related to the use of a particular service or a product. The only problem in using these chatbots is that due to multiple variables, sometimes a customer gets annoyed and disconnects the call.
2. Keyword Recognition Chatbots: Similar to button or menu-controlled chatbots, these chatbots understand the words written by users and reply to their queries accordingly. These chatbots are controlled by an AI application known as Natural Language Processing, to understand the query raised by a customer and then reply to him appropriately. The major drawback of these chatbots is that sometimes they get confused by the questions with similar words.
3. Voice Chatbots: Going through the limitations, nowadays the trend of using voice chatbots is gaining popularity. These chatbots reply and follow the instructions of customers like Siri on i-phones and Alexa from Amazon. The notable feature of these chatbots is that they are easy to use because as customers don’t have to type their queries they feel easy to speak and explain their problems in a better way.
4. Linguistic Chatbots: If expect specific questions from your customers then the use of a linguistic chatbot is beneficial for your business. These chatbots are based on the principle of conversational automation flows based on if/then logic. To use this chatbot you need to determine the condition of the language that your chatbot can understand. The condition is based on the words, their order, and synonyms. If the queries raised by customers are similar to the condition a chatbot will reply appropriately to the query.

Apart from these four highly used chatbots, other chatbots used by businesses are the machine learning chatbot and a hybrid chatbot. Depending upon your business needs a chatbot development company will develop a suitable chatbot for your customers.