During the pandemic, cloud telephony solutions proved to be beneficial and gained popularity amongst businesses, both big and small. This was particularly true because the epidemic brought a shift in the work culture towards remote environment.
But this is not the only benefit and reason why businesses’ moved their communication system to cloud telephony. Actually, there are many benefits offered by cloud telephony, beyond enabling remote work.
Today’s business environment is competitive and communication is the soul of any business. Customers today due to digitization have the ability to communicate with any kind of businesses’ with ease.
Cloud telephony is one such technology that can be tapped for ease of communication with customers. Gone are the days of age old telephony systems that needed equipment’s, infrastructure, hardware, etc.
With the advent of cloud telephony as the modern solution, businesses now have the solution and confidence to have smarter communications with customers and the customers are also very happy with it.
Before we read about the major benefits of using a cloud telephony system this year, let us first understand what the technology is and how it works.
Cloud Telephony & Its Process

Cloud telephony is simply the process of moving your business communication system to the cloud. It is a technology, a software system that does not need hardware, or infrastructures to work.
Being economical, cloud telephony can manage business communications reliably and can be scaled as your business grows in size and numbers. Cloud telephony is therefore said to be flexible and adaptable.
Cloud telephony services work in similar fashion as traditional telephony systems. The only main difference is that cloud telephony works through the internet. When cloud telephony services are bought from the different providers it offers you a virtual number with the facility to receive and make calls that gets routed through the internet, in the form of VoIP.

Top 9 Benefits of Using Cloud Telephony Solution in 2022

The keystone to the success of any business is streamlined and effective communication with customers that encourages them towards buying the offered products and services.
Since this is true even with the various and types of communication channels used these days, a business cannot forsake or let go of any golden chances that helps improve business communications. One such golden chance provided is a cloud telephony technology, particularly for the effective management of call centers that when managed effectively can propel the growth of a business to great heights. If your business has not yet moved its communications to cloud telephony, now is the right time to make this sensible move. In this backdrop, we have listed below the top 9 benefits of using cloud telephony solution in 2022;
Enterprise Grade Communications
Cloud telephony ensures every team member has access to it when needed. By providing enterprise grade communication to all teams, cloud telephony makes sure that there is a proper channel of communication between logistics, field and non-field sales agents, marketing department, other teams etc.
Can Support SMS and Missed Call Campaigns
Cloud telephony is the most powerful customer engagement tool as it lets you support SMS and missed call campaigns. It also supports paid advertising. Since it can sustain so many different marketing campaigns and initiatives, it can be said that cloud telephony is more than just calls management.
Consistent Quality Communications Delivery
Your business be it a startup, small sized enterprise or a large sized enterprise, it can deliver error free, consistent, high quality and professional communication with customers at any time without heavy investments.
Self-Upgradation That Is Constant
Cloud telephony has the innate capability of self upgradation being an internet based service. Its features can be upgraded or updated as per the customer needs and requirements.
Transparent and Better Operational Visibility
Cloud telephony makes the lives of call center managers much easier. This is because it can capture the day to day operations data like the total number of inbound and outbound calls, agent’s responses, can gather information about first time resolution rate and other key KPIs, call durations, etc. Call center managers can easily track, monitor and record calls handled by agents. It can keep an account of the several customer calls and disputes, train agents as well ensure SLA compliance is being maintained. Accordingly decisions can be made towards the benefit of their organization.
Integrated Communications with Seamless Access
By providing seamless access to variety of CRM tools with integrated communications via email, voice, messaging and video conferencing, cloud telephony boosts the daily to day productivity of every agent at work with the aim to outperform competitors.
Automated Workflows with Powerful Features
Cloud telephony has the ability to automate workflows with its many rich and powerful business features like real time analytics, IVR, call scheduling system, missed call services, bulk SMS automation, etc. These features being business friendly, ease as well as automate the workflows in businesses’ which otherwise would have been performed manually.
Green Technology and Non-Energy Dependent
Modern businesses’ aim for minimal carbon footprint and are very eco-conscious. Cloud telephony is clean and green technology that does not depend upon any types of renewable or non-renewable sources of energy.
Steady and Secured Data Security
Cloud telephony solutions offer steady and secured data security. In case of any suspicious event, it has the capability to automatically lock the data system and alert the cloud telephony provider on the same.
Conclusion

Moving your business communication system from the old telephony system to the modern cloud telephony solution is not only a smart move but a must to stay ahead of the competition and for adapting to the current remote work culture. At Office24by7 Technologies, we help move your communication system towards cloud telephony solutions.

Why not set up a call with us to know how? Call us at 91 7097171717 or drop an email at [email protected] to make the switch this year with the many cloud telephony services India provides and you would not regret this for many coming years if you really give customer calls a careful consideration