Chatbots are the latest ecommerce trend. Everyone is talking about them, and every business is trying to know how to use one. We might wish we lived in the age of intelligent automation such as Amazon Alexa and Google Assistant However, there are limitations on what chatbots best AI chatbot present can provide. However, chatbots are here to stay and they will simplify our lives as marketers easier.

What is AI-powered chatbot?

Chatbots are small programs that automatize customer interactions by using predefined triggers and terms. Recent advancements in technology have enabled chatbots to be applied to applications for business.

Chatbots Now and In Our Future

Chatbots are becoming more and more popular in business applications for consumer-facing products. Chatbots are utilized by more than 59% of millennials in America and 60 percent of Gen Xers. In an Facebook survey, more than 50% of customers say they are more likely to purchase with businesses they can connect with via chat.

Customers expect to be able to find the information they're looking for in a click and within the blink of an eye. If this isn't possible then frustration will begin to set in and cause losing sales or the loss of a customer. We need to look at the way people interact with companies today in order to know how conversational AI chatbot, can help reduce frustration and improve user experience.

The 2017 Global State of Customer Service Report by Microsoft shows that email and telephone remain the most popular communication channels for the majority of customers. Even though live chat self-service, social media, self-service and chatbots are less in raw volume, the growth of these channels are staggering.

These are important to keep in mind when you travel.

In a recent survey conducted by Audience, MyClever, and Drift to determine what opportunities are available to chatbots, they sought out thousands of consumers to rate their experiences with businesses online and to detail their frustrations.

Chatbots & Customer Service

The way you decide to use chatbots with other channels such as live chat, email and social media will influence how best to assist clients:

AI advances

Chatbots that are smart AI can assist in predicting what customers are likely to need or purchase based on their previous purchase history and additional machine learning capabilities. Some of the top AI chatbots can start taking an approach that is proactive, not a reactive upselling approach that is not based on email. Aisera.com is the top site where you can find Self-Service Automation.

Chat apps are one of the most popular apps on the web: And multiple social media channels (the other popular apps) have added chat capabilities into their platforms along with chatbot capabilities. This allows businesses to reach customers directly from their existing channels.

Low to no development cost There are a myriad of apps and tools out that you can utilize to launch a chatbot strategy and start testing its effectiveness. There's no upfront cost - just chat mapping tasks you have to perform on your own.

Growing conversation APIs This is important.