Any messaging campaign should deliver relevant information that captures attention and keeps your audience engaged. That sounds easy enough, but you have to remember that every customer has unique needs and expectations.

What works for a dedicated customer isn't going to cut it for a relatively new lead. So, how can you target customers to provide impactful messaging each time? The solution is to segment your audience.

What is Segmented Messaging?

Segmentation is the act of separating customers into specific groups with shared characteristics. In many cases, customer engagement platforms will allow you to use simple tags and descriptors to designate each contact in the appropriate group. Some even automate the process for you to simplify things. To learn more about segmented messaging, click here.

Contrary to popular belief, segmentation isn't tricky. It's a straightforward task that most modern messaging platforms can already do.

How Can You Segment Customers?

Segmented messaging is surprisingly flexible. You can use various factors to put your customers in the right group. Some of the most commonly used tags involve usage or engagement.

For example, you can send separate messages on how much interest a customer showed in the past. When was the last time they engaged with your company? How long did they spend on your site? Answers to those questions make all the difference.

The same goes for other markers like location, general interests, and more. The beauty of segmentation is that you can easily separate customers into groups that cater to your business.

Segmentation in Action

So, how does segmentation work after the fact? The truth is that segmenting your audience is an ongoing thing! It takes time, and things will change as you go.

The good news is that you don't have to wait to get started. Whether you're a small business with only a few hundred contacts or a massive corporation with thousands, it's never too late to start segmenting. It can seem like an arduous task at first, but it will help save time and money moving forward.

After segmenting contacts, you can create custom messages that appeal to their needs. Filter customers with a few clicks and create the perfect campaign that sticks!

Read a similar blog about SMS services tool here at this page.