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Technical support specialist
The goal of technical support? Diagnose and resolve user workstation failures as quickly as possible in order to minimize IT downtime. An increasingly complex mission in view of the evolution of hardware, software and networks to which the PCs that allow us to work are connected. It is clear that technical support has become a business of professionals and that succeeding in this mission today requires skills that are as varied as they are numerous. Bringing the skills and the practice necessary for the success of this mission is precisely the objective of this professional course!
Objectives of this training Technical support specialist
Know how to install and configure memories, cards, hard disks and drivers in real mode and in protected mode
Diagnose and resolve hardware and software problems on client workstations
Know how to install, configure and optimize the different versions of Windows (XP, 7, 10)
Have the necessary skills to effectively support networked PCs
Understand how to ensure the security of client workstations
Know how to set up and administer a local network
The advantages of this training Technical support specialist
Each participant establishes his own training schedule. Depending on the start date chosen from those proposed below, our Training Advisors propose different dates for each of the modules of the course. For reasons of pedagogical efficiency, it is strongly recommended to follow the modules in the order presented on this program.
The alternation of training and periods of practice in the company promotes the rapid and lasting acquisition of new knowledge.
Led by an expert specializing in the subject dealt with, each of the 3 modules addresses a specific aspect of the training theme.
Through numerous scenarios, participants will put into practice the theoretical aspects discussed during the different stages of the course.
For more information about: computer network support specialists
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