If your Sage 50 user name and password are not working, there are several things you can try to resolve the issue:
Double-check your user name and password: Make sure that you are entering your user name and password correctly, with no typos or errors. Check to see if the "Caps Lock" key is on and turn it off if it is.
Reset your password: If you cannot remember your password, you can reset it using the "Forgot Password" link on the Sage 50 login page. Follow the instructions to reset your password.
Check your network connection: Ensure that your computer is connected to the internet and that your network connection is stable. Poor internet connectivity can cause login issues.
Check your Sage 50 subscription status: Make sure that your Sage 50 subscription is active and up-to-date. If your subscription has expired, you may not be able to log in.
Contact Sage 50 Support: If none of these steps resolve the issue, contact Sage 50 Support for assistance. They will be able to help you troubleshoot the issue and get you back up and running.