What was the last time you called customer support and sifted through a myriad of complicated options only to be put in a hold for a while before hearing these words "Hello and how can I help you today?"

We've all experienced this at some point, but have you ever considered having the opposite experience? Imagine being asked the same question over and over every day by 100 different customers. Perhaps, you do not be able to answer any of these questions. This is the issue that customer support teams have to face every day.

In a world of fading loyalty of customers, how do companies provide excellent customer service? Artificial Intelligence is the answer. Let's take a look at 10 ways AI can enhance the customer experience.

Chatbot-based customer service

Customer service representatives are required to take care of an enormous amount of customer calls every day. They are also faced with the challenge of reducing the average resolution time for every customer. It is recommended to implement it automation for your business.

There are two major challenges that chatbots are able to solve. Chatbots can respond to customer queries in real-time with lightning fast responses. They can help human agents to be free of the burden of addressing large volume of customer questions with the greatest accuracy and mimic human behaviour.

Resource optimization and cost reduction

According to IBM companies around the world spend over $1.3 trillion for 265 billion calls to customer service every year. Chatbots are a great method for companies to reduce cost of customer service. They can speed up responses, allow agents to do more difficult tasks, and can answer as high as 90% of the routine questions.

Call computerization is a perfect example. It blends machine learning with advanced speech recognition technology to enhance traditional interactive voice response systems and provide a 60% to 80% cost reduction in comparison to human-powered call centers that outsource calls.

Round-the-clocksupport, year round

Customers demand service that is tailored to their needs. They are looking for brands that are accessible and responsive all hours throughout the year. Automated customer service can make it possible. This allows companies to provide always-on customer service and resolve issues quickly when they arise. Aisera.com offers you the best IT helpdesk chatbot.

This means customers can have their queries answered all day long without having to wait lengthy periods of time for an answer. This can not only boost customer satisfaction and deliver outstanding customer service, but it will improve brand image and boost customer loyalty.

Improved human interactions with customers

Artificial intelligence has the potential to play a big role in enhancing human interactions with customers. One of the biggest methods AI can enhance customer service is via AI-augmented messaging and AI email taggers. AI-augmented messaging allows agents in customer service to address the majority of customers' queries with the help of chatbot assistants.

AI email tagging can help humans cut down on time, as AI-powered programs scan and tag emails, after which they direct them to the correct office. This will help personnel in the service department save time and focus on more complicated tasks that are impossible to complete without human assistance.

Personalized user experiences

Research shows that 71% of consumers would like the ability to resolve issues with customer service on their own. AI can play a significant part in helping customers to find the information they need faster. Artificial Intelligence analyzes customer data and other key metrics to recommend products and services based on the customers shopping habits or browsing habits.

AI can analyse large datasets and draw details like location and weather for customers to suggest relevant content. Companies can develop customer personas to better comprehend each customer's needs and draw their attention on their specific purchasing habits.

Collecting data

AI simplifies data collection and connects it into a single customer view based on customers' behavior patterns. In the initial days, AI was dependent on the existing data of the clients, and was fed manually. The new generation of AI-powered systems is more efficient in actively soliciting information from customers with no human intervention.

They can easily analyze behavioral patterns and respond instantly to the desires and feelings of the customers. They respond quickly and are aware of the best time to ask further questions. Once they have gathered the necessary data after which the AI systems are able to analyze the data and then take additional steps to help buyers through their buying journey.

Predictive insights

Businesses must create experiences that form a part of the lives of their customers. Predictive personalization makes customers feel that each and each product, service or brand is designed specifically to them. Companies that have integrated AI into their systems have improved their relationships with their customers by providing customers with information that is relevant to their needs.

This has improved transparency and communication. AI with predictive insights makes it much easier for them to look through previous inventory and products to find the appropriate items. If AI is enhanced with emotion this will make the customer experiences and interactions more efficient and efficient throughout all channels.