Under COVID-19 Outbreak, how the ITSM Tool Implementation Software Industry will develop is also analyzed in detail in Chapter 1.7 of the report.

In Chapter 2.4, we analyzed industry trends in the context of COVID-19.

In Chapter 3.5, we analyzed the impact of COVID-19 on the product industry chain based on the upstream and downstream markets.

In Chapters 6 to 10 of the report, we analyze the impact of COVID-19 on various regions and major countries.

In chapter 13.5, the impact of COVID-19 on the future development of the industry is pointed out.

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A holistic study of the market is made by considering a variety of factors, from demographics conditions and business cycles in a particular country to market-specific microeconomic impacts. The study found the shift in market paradigms in terms of regional competitive advantage and the competitive landscape of major players.

Key players in the global ITSM Tool Implementation Software market covered in Chapter 4:

Samanage

Micro Focus (Formerly HPE)

TOPdesk

Agiloft Service

CA Technologies

Ultimo

Cherwell

SAP

Epicor

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Atlassian

ServiceNow

Freshworks

Ivanti (HEAT Software)

SysAid

SolarWinds

IBM

BMC Software

Axios Systems

In Chapter 11 and 13.3, on the basis of types, the ITSM Tool Implementation Software market from 2015 to 2026 is primarily split into:

Cloud-based

On-premise

In Chapter 12 and 13.4, on the basis of applications, the ITSM Tool Implementation Software market from 2015 to 2026 covers:

SMEs

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Large Enterprises

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2026) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10, 13:

North America (Covered in Chapter 6 and 13)

United States

Canada

Mexico

Europe (Covered in Chapter 7 and 13)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 8 and 13)

China

Japan

South Korea

Australia

India

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 9 and 13)

Saudi Arabia

UAE

Egypt

Nigeria

South Africa

Others

South America (Covered in Chapter 10 and 13)

Brazil

Argentina

Columbia

Chile

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2026

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Table of Contents

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Regulatory Scenario by Region/Country

1.4 Market Investment Scenario Strategic

1.5 Market Analysis by Type

1.5.1 Global ITSM Tool Implementation Software Market Share by Type (2020-2026)

1.5.2 Cloud-based

1.5.3 On-premise

1.6 Market by Application

1.6.1 Global ITSM Tool Implementation Software Market Share by Application (2020-2026)

1.6.2 SMEs

1.6.3 Large Enterprises

1.7 ITSM Tool Implementation Software Industry Development Trends under COVID-19 Outbreak

1.7.1 Global COVID-19 Status Overview

1.7.2 Influence of COVID-19 Outbreak on ITSM Tool Implementation Software Industry Development

2. Global Market Growth Trends

2.1 Industry Trends

2.1.1 SWOT Analysis

2.1.2 Porter’s Five Forces Analysis

2.2 Potential Market and Growth Potential Analysis

2.3 Industry News and Policies by Regions

2.3.1 Industry News

2.3.2 Industry Policies

2.4 Industry Trends Under COVID-19

3 Value Chain of ITSM Tool Implementation Software Market

3.1 Value Chain Status

3.2 ITSM Tool Implementation Software Manufacturing Cost Structure Analysis

3.2.1 Production Process Analysis

3.2.2 Manufacturing Cost Structure of ITSM Tool Implementation Software

3.2.3 Labor Cost of ITSM Tool Implementation Software

3.2.3.1 Labor Cost of ITSM Tool Implementation Software Under COVID-19

3.3 Sales and Marketing Model Analysis

3.4 Downstream Major Customer Analysis (by Region)

3.5 Value Chain Status Under COVID-19

4 Players Profiles

4.1 Samanage

4.1.1 Samanage Basic Information

4.1.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.1.3 Samanage ITSM Tool Implementation Software Market Performance (2015-2020)

4.1.4 Samanage Business Overview

4.2 Micro Focus (Formerly HPE)

4.2.1 Micro Focus (Formerly HPE) Basic Information

4.2.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.2.3 Micro Focus (Formerly HPE) ITSM Tool Implementation Software Market Performance (2015-2020)

4.2.4 Micro Focus (Formerly HPE) Business Overview

4.3 TOPdesk

4.3.1 TOPdesk Basic Information

4.3.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.3.3 TOPdesk ITSM Tool Implementation Software Market Performance (2015-2020)

4.3.4 TOPdesk Business Overview

4.4 Agiloft Service

4.4.1 Agiloft Service Basic Information

4.4.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.4.3 Agiloft Service ITSM Tool Implementation Software Market Performance (2015-2020)

4.4.4 Agiloft Service Business Overview

4.5 CA Technologies

4.5.1 CA Technologies Basic Information

4.5.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.5.3 CA Technologies ITSM Tool Implementation Software Market Performance (2015-2020)

4.5.4 CA Technologies Business Overview

4.6 Ultimo

4.6.1 Ultimo Basic Information

4.6.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.6.3 Ultimo ITSM Tool Implementation Software Market Performance (2015-2020)

4.6.4 Ultimo Business Overview

4.7 Cherwell

4.7.1 Cherwell Basic Information

4.7.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.7.3 Cherwell ITSM Tool Implementation Software Market Performance (2015-2020)

4.7.4 Cherwell Business Overview

4.8 SAP

4.8.1 SAP Basic Information

4.8.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.8.3 SAP ITSM Tool Implementation Software Market Performance (2015-2020)

4.8.4 SAP Business Overview

4.9 Epicor

4.9.1 Epicor Basic Information

4.9.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.9.3 Epicor ITSM Tool Implementation Software Market Performance (2015-2020)

4.9.4 Epicor Business Overview

4.10 Atlassian

4.10.1 Atlassian Basic Information

4.10.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.10.3 Atlassian ITSM Tool Implementation Software Market Performance (2015-2020)

4.10.4 Atlassian Business Overview

4.11 ServiceNow

4.11.1 ServiceNow Basic Information

4.11.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.11.3 ServiceNow ITSM Tool Implementation Software Market Performance (2015-2020)

4.11.4 ServiceNow Business Overview

4.12 Freshworks

4.12.1 Freshworks Basic Information

4.12.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.12.3 Freshworks ITSM Tool Implementation Software Market Performance (2015-2020)

4.12.4 Freshworks Business Overview

4.13 Ivanti (HEAT Software)

4.13.1 Ivanti (HEAT Software) Basic Information

4.13.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.13.3 Ivanti (HEAT Software) ITSM Tool Implementation Software Market Performance (2015-2020)

4.13.4 Ivanti (HEAT Software) Business Overview

4.14 SysAid

4.14.1 SysAid Basic Information

4.14.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.14.3 SysAid ITSM Tool Implementation Software Market Performance (2015-2020)

4.14.4 SysAid Business Overview

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4.15 SolarWinds

4.15.1 SolarWinds Basic Information

4.15.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.15.3 SolarWinds ITSM Tool Implementation Software Market Performance (2015-2020)

4.15.4 SolarWinds Business Overview

4.16 IBM

4.16.1 IBM Basic Information

4.16.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.16.3 IBM ITSM Tool Implementation Software Market Performance (2015-2020)

4.16.4 IBM Business Overview

4.17 BMC Software

4.17.1 BMC Software Basic Information

4.17.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.17.3 BMC Software ITSM Tool Implementation Software Market Performance (2015-2020)

4.17.4 BMC Software Business Overview

4.18 Axios Systems

4.18.1 Axios Systems Basic Information

4.18.2 ITSM Tool Implementation Software Product Profiles, Application and Specification

4.18.3 Axios Systems ITSM Tool Implementation Software Market Performance (2015-2020)

4.18.4 Axios Systems Business Overview

5 Global ITSM Tool Implementation Software Market Analysis by Regions

5.1 Global ITSM Tool Implementation Software Sales, Revenue and Market Share by Regions

5.1.1 Global ITSM Tool Implementation Software Sales by Regions (2015-2020)

5.1.2 Global ITSM Tool Implementation Software Revenue by Regions (2015-2020)

5.2 North America ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

5.3 Europe ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

5.4 Asia-Pacific ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

5.5 Middle East and Africa ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

5.6 South America ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

6 North America ITSM Tool Implementation Software Market Analysis by Countries

6.1 North America ITSM Tool Implementation Software Sales, Revenue and Market Share by Countries

6.1.1 North America ITSM Tool Implementation Software Sales by Countries (2015-2020)

6.1.2 North America ITSM Tool Implementation Software Revenue by Countries (2015-2020)

6.1.3 North America ITSM Tool Implementation Software Market Under COVID-19

6.2 United States ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

6.2.1 United States ITSM Tool Implementation Software Market Under COVID-19

6.3 Canada ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

6.4 Mexico ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

7 Europe ITSM Tool Implementation Software Market Analysis by Countries

7.1 Europe ITSM Tool Implementation Software Sales, Revenue and Market Share by Countries

7.1.1 Europe ITSM Tool Implementation Software Sales by Countries (2015-2020)

7.1.2 Europe ITSM Tool Implementation Software Revenue by Countries (2015-2020)

7.1.3 Europe ITSM Tool Implementation Software Market Under COVID-19

7.2 Germany ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

7.2.1 Germany ITSM Tool Implementation Software Market Under COVID-19

7.3 UK ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

7.3.1 UK ITSM Tool Implementation Software Market Under COVID-19

7.4 France ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

7.4.1 France ITSM Tool Implementation Software Market Under COVID-19

7.5 Italy ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

7.5.1 Italy ITSM Tool Implementation Software Market Under COVID-19

7.6 Spain ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

7.6.1 Spain ITSM Tool Implementation Software Market Under COVID-19

7.7 Russia ITSM Tool Implementation Software Sales and Growth Rate (2015-2020)

7.7.1 Russia ITSM Tool Implementation Software Market Under COVID-19

8 Asia-Pacific ITSM Tool Implementation Software Market Analysis by Countries

…continued

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