IT Service Technician is a trained computer professional whose primary role in an organization is to help in installing and configuring system software and hardware. IT Service Technicians offer operational support to the system as well as assisting employees in an organization in matters related to IT.

It is the role of an IT Service Technician to help customers and consumers to understand how to fix their computers as well as other technologies. They also help in the maintenance of computer and web functionality according to the customer’s specifications. They can offer these services to the customers via email, on-site, over the telephone or via a chat.

To succeed in their duties, an IT Service Technician needs to have practical knowledge to enable them in tackling any challenge before them. Sometimes, they may be required to provide remote or on-site support, installation and software upgrade as well as operational documentation.
it technician