Retail outlets and hypermarkets/supermarkets are installing mobile point-of-sale (mPOS) terminals to offer a better customer experience, as these devices help in reducing customers' time by dipping the length of check-out queues. The utilization of mPOS solutions enables customers to finish their purchase from the main product area in a shop in a short duration, by paying for the items digitally. Such devices offer higher customer satisfaction, which further building loyalty and trust among the consumers. These advantages have encouraged retail companies to migrate from traditional payment systems to smartphone- and tablet-based POS.
On account of technological advancements, businesses are opting for cloud-based
mPOS devices. In comparison to conventional systems, operational costs of cloud-deployed POS variants are quite low, as they do not require on-site servers, which are extremely expensive. Owing to these advantages, hotels, restaurants, healthcare facilities, warehouses, and sports arenas are installing these variants, as these enable users to centralize all the data and access it securely. This will, therefore, accelerate the mPOS terminals market at 17.9% CAGR during 2020–2030. According to P&S Intelligence, the market stood at $19.5 billion in 2019.
Moreover, the increasing number of restaurants in the world will amplify the usage of mPOS solutions in the coming years. These foodservice facilities provide handheld mPOS terminals to their staff to take orders at tables and allow customers to have a better experience, as they do not have to stand in queues or wait at their tables, while placing their orders. This lets restaurants to serve more guests in quick time, thereby augmenting their revenue.
The high requirement for mPOS solutions among various sectors has increased the frequency of product launches by players of the mPOS terminals market. Companies such as Posera Ltd., Newland Payment Technology, Shenzhen Xinguodu Technology Co. Ltd., Square Inc. HP Inc., Samsung Electronics Co. Ltd., NCR Corporation, Toshiba Corporation, Zebra Technologies Corporation, Diebold Nixdorf Incorporated, PAX Technology Limited, Electronics Shenzhen Co. Ltd., HP Inc., SPECTRA Technologies Holdings Co. Ltd., Bitel Co. Ltd., Samsung Electronics Co. Ltd., Touch Dynamic, and Lenovo Group Limited are offering an array of products to incite consumers interest.
For example, Samsung Electronics Co. Ltd. introduced a near field communication (NFC)-integrated contactless solution for mobile devices for payment acceptance, in October 2019, in partnership with Mobeewave Inc., a contactless mobile card payment firm. This device allows customers to make payments by tapping their Google Pay or Apple Pay or Samsung Pay wallets or contactless debit or credit cards. Similarly, in November 2019, Posera Ltd. introduced a new Maitre'D POS mobile system that is powered by Quest POS tablet series. This system supports a variety of processes at restaurants like ordering and digital payments.
Geographically, Asia-Pacific (APAC) deployed the highest number of mPOS devices in 2019, due to the expansion of the retail, healthcare, and hospitality sectors in the region. These industries are growing on account of the robust economic growth in India and China. The region is also expected to generate the fastest demand for such terminals in the foreseeable future, as the retail sector of APAC is the most productive in the world. Additionally, high preference for contactless payments among APAC nations will add to the demand for such devices.
Thus, the surging focus on contactless and cashless payments among businesses will amplify the applications of mPOS terminals in the coming years.
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