Traditionally, hotels were largely dependent on cards and paperwork at the front desk to keep in touch with old and current customers. These were largely subject to the desires of tourists to arrive, and on their own efforts and staff to be prepared for potential surges or long droughts of occupancy. Luckily, such trouble and old-fashioned methods are long since past, thanks to advances in information technology.

The first area in which information technology became important was in terms of accounts receivable university of science and technology. Old-fashioned paper-based book-keeping was time consuming and dysfunctional, and was not able to quickly tell a hotel owner what the situation of their hotel was. Luckily, advances in modern record keeping allow for a hotel owner to keep track of what they have on hand, how much of computer they have, and how much it costs. Accounting is complicated, but advanced accounting software, especially that tailored to the unique needs of the hospitality industry, helps to enable hotel owners to make smart decisions. Goods that are no longer used can be quickly cut off to save money, while those who show demand can be increased in quantity or modified so as to reduce the heavy usage.

Most hotels understand booking rooms and a reservation over the phone, but information technology has expanded well beyond that. Hotels are now able to work with various online travel companies and booking services to have their rooms reserved online, with no need to employ expensive staff. This also allows a hotel to advertise their open rooms and special deals right to persons who would be most likely to purchase them, instead of wasting lots of money advertising in an unfocused manner. High quality information technology thus allows for better arrangement and management of bookings in order to allow a hotel to higher maximize occupancy, and to know in advance when large groups or lean times are approaching. This permits a hotel manager to make plans regarding temporary staff, good times to renovate or expand, or other concerns, because he/she can determine nys of their hotel currently and for the next few months with only a few clicks using the pc.

The advances in information technology extend well beyond booking, however. The internet is essential for tourists who would like to contact those back, and for those traveling on business to get in touch with a cubicle. Therefore, wireless internet has become a a natural and extremely useful service for hotels to provide. Many business minded persons even require that a hotel offer internet services in order to keep working while on the road. Luckily, such services are easy to provide, as all that is required is a wireless router and various devices to ensure the entire hotel is filled with the network. Modern advances in wireless internet also allow for the wireless internet provided for hotel visitors to be taken to network the hotel itself. Security cameras, door locks, and other devices necessary to hotel security can be wired into the network, so that staff are notified when a door is propped open, a fire alarm goes off or suspicious activity occurs. Though the hotel guests are wholly unaware of it, this kind of added safety and security keeps them safe, and in the event of a problem they will most certainly appreciate the benefits of such a system.