Using an Excel spreadsheet

Click " Orders" to go to the order management page .
Navigate to the Download option on the right, directly below the Analytics section. Select Export All Items to download the Excel file.
The first column you will need to update in the spreadsheet is in column Z - Update Status.
Additional fields that you need to complete will continue to the right of column Z (AA, AB, etc.).
After entering all the required information, save the file and return to the order page.
On the top right corner of the screen, you will see the option to Drag Files Here or select files to upload the spreadsheet. Choose the option you like best
A response spreadsheet will be downloaded confirming that your download was successful , allowing walmart listing to contact the customer and let them know that their order has been shipped.

How to confirm and cancel an order

Sometimes you may need to cancel a customer's order for several reasons. These may include out-of-stock items, a pricing error, or the customer simply deciding they no longer want or need the item ordered and sent a notice to that effect before the item was shipped.
It is important to remember that all orders must be confirmed before they can be cancelled , so this is the first step in the cancellation process. Let's see what happens next...
Click the order number you want to cancel. You will be taken to the order information page.
Select the appropriate cancellation reason from the Status drop-down list.
Click the Update button at the bottom of the page to cancel the order. Once this is completed, the customer will receive a cancellation notice via email.
This order will now be available on the Past Orders page for reference.

Return and Refund

In the " Statistics " collapsible section at the top of the page, sellers will find three blocks of return steps.
These fields will display the total number of refunds initiated , received , and completed for each
Each field will also contain a clickable View Returns link that will provide you with all information related to orders at this stage.

Let's dive into what each step of the return means...
Initiated - the customer has started the return and is sending the item back.
Received - An item that your customer sent back has arrived at your return center.
Completed - Return and refund processing is complete. At this stage, you will have the opportunity to dispute the return
Sellers will have the option to refund the buyer when the item is at the Initiated or Received stage . It is important to remember that after receiving your return, if you have not taken any action yet, walmart account management will automatically refund the buyer after 48 hours .

How to return money for an order

Click the View Returns link under Initiated Returns for more information on returns at this stage.
On the Returns page , you will see the item name, purchase order number, return reason, customer information, and item price.
To the right of this information, you will see a right-pointing arrow . Click this arrow for more information about the return, including its tracking number and status.
You will be able to refund the buyer right on this page by clicking the " Refund $ x.xx now" button.
Once you click this button, a message pop-up will appear confirming that your return is being processed and its status will be updated accordingly upon completion.
Navigating back to the refunds screen, the previous Initiated status should now reflect that the customer has been refunded
Refresh the page to change the return back to Completed and you're done.

Adjustments

Order adjustments are not very common, but allow sellers to provide buyers with a full or partial refund for several reasons. Typical reasons for adjustments include delayed delivery of an order, not receiving an order, or receiving a damaged or defective order.

Click Corrections on the left navigation bar to navigate to the Correction Issues page.
Enter the purchase order or sales order number in the field and click the Receive Order button.
This will populate the information related to the order with a clickable link to correct the problem under the steps.
Click the Problem Adjustment link to go to the Refund Item page .
Select the appropriate option from the drop-down list under the heading Choose a refund type by entering information in the additional fields as needed. For a partial refund, here you enter the refund amount in dollars.
Then select the appropriate option from the Select the reason for the return drop -down and add additional details in the comment box if you wish.
Click the "Return" button at the bottom of the page and the setup will be completed.