Resolving Issues When the Hp Printer Not Printing color. The black ink won't print on our printer. We thought it was out of ink but replaced it and the black ink still won't print. It acts like its printing but it's almost like the black printing components aren't working. You can easily solve that issue just following giving instruction. Identify any defects with the black text on the page, the black ink cartridge is the problem. For more information about this issue, you can call us at +1-855-788-2810 or visit our website.