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Posted by se on September 5, 2024 at 3:28am 0 Comments 0 Likes
Posted by Shirley on September 5, 2024 at 3:28am 0 Comments 0 Likes
Posted by Kaitlin on September 5, 2024 at 3:28am 0 Comments 0 Likes
How do you communicate with your customers and prospects? Are you waiting for them to return to your store, office or website?
It is vital to communicate proactively with all your customers on a fairly frequent basis. Contact is necessary to nurture your relationships with customers. As an added incentive, the frequency of contact will increase the amount of revenue you generate off of your customer base.
Small to mid-sized businesses often face challenges reaching their customers. It costs every time a customer is contacted. If a direct mail campaign is used, there are printing costs, stationery and postage costs. This could amount to a dollar or more to talk to each customer. With 50,000 clients, that's $50,000+ and the amount of time taken to carry out the task hasn’t even been taken into account.
What is needed is a way to communicate frequently with customers that is affordable. With the advent of email, we now have that means. Email if practically free and takes less time and resources than other means of customer contact, allowing you to communicate more information, more often. It should be used as a way to strengthen your relationship with your clients. It also has the added advantage that information is sent in minutes, making results imminent.
Your communications can take the form of newsletters, sales notices and follow-ups, VIP customer promotions, product trials, new product and service announcements, event invitations, news items – designed to keep in touch, inform and educate as well as to entice customers to make a purchase.
As soon as you mention email communication to large client bases, people immediately think of Spam. Spam is unwanted, unsolicited email that appears in your email box. It is the internet’s version of junk mail. To take advantage of the benefits of email marketing and ensure your emails get delivered, you need to comply with anti-spam legislation.
These guidelines include:
One further point about Spam is that due to the high amount of Spam on the Internet, email services including the software running on your PC have filters to catch and filter out emails that look or are suspected to be Spam. This means that should the header or content of your message contain the “incorrect" words or phrases, then it will automatically be deemed as Spam. To avoid these filters, you need to ensure that the wording and phrases in your email does not contain the offending text.
To ensure that you maximize the potential of email marketing:
Communicating with your clients is essential, and email is an easy and inexpensive way of establishing long-lasting relationships. Once you have your database established, you can really market effectively. Providing the number and frequency of offers is not too high, customers will respond and you will find that the high frequency contact can drive a large amount of revenue.
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