Artificial Intelligence is injected in Journeys Customer Service to enhance human efforts, as well as getting eliminated some employees. This improves customer service and decreases the costs of human service to customers.

AI technology is to perform all customer service automation tasks flawlessly and completely replace humans, but it could easily assume some of the tasks. Artificial Intelligence already can provide a higher level of efficiency, thereby reducing costs for companies.

In this piece, we'll take a look at potential value that AI can bring to customer service, a few of the applications, and explore the potential of AI in this industry.

The Benefits and Real-World Use Cases of AI in Customer Service

It is not necessary to replace human customer service workers with AI solutions. They are able to work together to achieve the best of both worlds. Humans are able to dedicate themselves to the tasks they excel at and Machine Learning improves the operations. These are only a few instances of AI's importance to businesses.

Aisera is one of the companies that introduced messaging augmented by AI on the market. Chatbots are among Aisera's solutions. They are able to aid the agent. Chatbots can be confusing for certain clients. But, when used in conjunction with humans can make the process easier. This company doesn't believe in the efficacy of chatbots that are generalized however, giving bots specific and easy assignments to perform is the concept of improving.

The specialists at Aisera believe that close to 50 percent of customer service interactions can be easily assigned to chatbots. This method allows questions that are simple to be sent straight to bots, while more complicated problems are dealt with by human. The chatbot takes over when the issues are difficult to be addressed. This is how the chatbot and both parties are able to do their best work within a short amount of time.

This technology allows a human agent to manage multiple conversations at the same time. Aisera says that UPC agents are able to handle three clients simultaneously, whereas Sun agents can manage up to six.

Artificial Intelligence for customer phone calls

There are two main reasons that make it more difficult to get AI to be effective in the context of a voice chat. One reason is accents, speech patterns, poor pronunciation, and a variety of sound patterns. Another reason is that in most cases customers contact us when they face complicated and difficult problems, and the text chat isn't going to help find the solution. In spite of these issues, some companies are still offering solutions in this area.

Aisera integrated behavioral science and deep-learning technology to develop a tool that can analyze conversations in real-time. Artificial Intelligence can detect not just the content of the conversation but also the tone. This program provides insight into customers' feelings through variations in volume and pitch, along with mimicking detection. This information , human agents will receive additional information and tips to improve the call quality and receive feedback on their performance.

Artificial Intelligence to manage emails

If a person is required to read every mail in the company's email this can take quite a long time. It could get even longer if employees have to figure out the needs of clients and provide assistance. It is no wonder that many companies have implemented AI to reduce the time spent in this field. This solution is offered by Aisera, which is the AI customer service product. Technology scans and tags emails to ensure they get to the correct individual. The system can also provide humans with similar issues that have been that were previously solved, to make the answer that is faster and more efficient.