The more communication technology advances, the more innovative business solutions become available. One example is a hosted VoIP service or, as some old-schoolers call it, computer phone service. Industry insiders love fancy acronyms. When you take a Voice over Internet Protocol (VoIP) phone switch and stick it in some provider's datacenter, it instantly becomes a "cloud-based VoIP". Well, almost… A true cloud-based VoIP service is hosted by a provider that takes care of and maintains VoIP switches. This article looks at how hosted VOIP or PBX has affected corporate communications.

Easy Installation

Getting started with VoIP is as simple as it gets. You need some handsets connecting to your LAN's cabling and switches. Don't forget your computers and mobile phones. When used with the right software, those can act as software phones on your PBX.

A hosted VoIP for business is a phone system that is simple and easy to use. It unifies multiple communication channels into one omnichannel. Unified Communications (another fancy buzzword) allows your employees to make VoIP calls, send SMS and MMS, and use video conferencing capabilities all from their computer or mobile device on a single network.

International calling is affordable.

Shop around to find a hosted VoIP provider that will not charge high international calling rates if you run an international business that calls abroad. Rates have gone down sufficiently for most international calls not to be much more expensive than local calls.

Easy service and customer care access

There is no better contact center technology than one that allows you to have agents all over the world. That makes hosted PBX an excellent choice for contact centers. Especially those that work 24 hours in multiple countries. It also helps that call forwarding and recording became free or low-cost features of the most hosted PBX solutions.

A-la-carte Add On Features

Hosted VoIP is adaptable and can grow with your business. You may start with as little as one user and grow your business to hundreds of users with the same hosted VoIP provider. Some fresh new companies may require only the most basic capabilities to get up and running as quickly as possible. They can add various unified communications features as needed.

Partnering with a hosted VoIP provider that provides a full array of VoIP add-on capabilities like Salesforce CRM Integration, Automated Call Distribution, Web Conferencing, etc., may completely revolutionize your company's communications.

Hosted PBX services can help your business survive natural disasters.

Mobile failover can be enabled when your office Internet connection goes down. Hosted PBX is less likely to be impacted because it is protected by redundant power and Internet feeds. The system can quickly reroute incoming calls from one office to another or direct them to mobile phones. Depending on your vendor and settings options, you can also enable the simultaneous ringing of calls on both desk and cell phones.

In conclusion:

Hosted VoIP for business allows for a superb connection at a low cost. Employees are picky these days, and unless you are Elon Musk, chances are, you aren't paying them enough to make all of them work from the office. Hosted PBX will help you keep your finest staff because it will let them work from home. VoIP has successfully changed business by connecting workers all over the world. This, my friends, is the most disruptive factor of the hosted VoIP on company operations.

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