Hikvision, or Hangzhou Hikvision, is a Chinese company that manufactures video surveillance equipment. Its headquarters are in Hangzhou, Zhejiang, with controlling shares held by the Chinese government. Hikvision's products have won numerous awards for their quality and durability, making it a preferred choice for commercial and home surveillance needs. Hikvision has a devoted following of fans and developers across the globe, and their products are found in offices, schools, hospitals, and other locations worldwide.

If you need support for your Hikvision product, the first step is to contact Hikvision North America, which provides support for products sold in the USA and Canada. If you are located outside of these two countries, you can find a Hikvision branch office in your region by clicking here. To reach Hikvision USA tech support, you should email them and request a callback. Be sure to leave the device turned on for at least 30 seconds after you perform the reset.

Eventually, your Hikvision device may stop working entirely, but you can seek assistance from Hikvision tech support. You can also contact the company for help identifying the cause of the problem. For example, Email Support USA Hikvision device may not record video when the LED is on. Similarly, it may not connect to your iPad or iPhone, or its DVR system flashes red and green signals. Additionally, the vision ability of your Hikvision device may become blurred.

When contacting Hikvision tech support, it is recommended to connect the DVR to your local network, which you can do with a Wi-Fi connection. Once connected, run the Hikvision SADP tool on your computer and enter the security code you received from the Hikvision tech support team. If this fails, Hikvision tech support will send you a reset file to fix the issue. It may take up to 2 hours for Hikvision tech support to respond to your inquiry, but the time spent on phone will be worth it in the long run.