Telecommunication service providers invest in technology because they expect to get the best returns on investment (ROIs). To do this, they ensure that routers, servers, and networks are working.

If any service provider wants to deliver reliable services round-the-clock in the competitive IT environment, it must continuously develop its technology to meet the ever-growing demand. Besides, complex technologies and networks need to get routine maintenance checkups.

To keep the networks up and running is difficult for service providers, so more businesses are increasing their dependency on cloud-based services.

Most of the technology challenges faced by service providers arise because they are not able to provide adequate field support for networks. Hiring full-time field support technicians are expensive and not viable for many businesses and organizations.
field support