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Over the Top Cloud Native Solution

Universe is a powerful cloud-native solution that connects directly to your call centers at lightning-fast speed to bring the most advanced caller location capabilities: video to 9-1-1 (patented), verified instant chat, conferencing, and more–without an app and within two clicks.

Why Universe
Universe provides real-time, dynamic caller location.
Pinpoint your caller (up to 12 ft accuracy) with live movement tracking, floor indicators, altitude, and speed on traffic or satellite view. This means faster dispatching, accurate data gathering, and better overall response.

Changes at Scale
Universe transforms operations at scale in the blink of an eye. 911 centers with over 30,000 calls a day, insurance companies, and large corporations with millions of customers are helped by the flexibility of Universe which can be deployed overnight. Contact center managers are quickly trained at a convenient time on-site by our in-house ex-dispatchers.

https://carbyne.com/products/universe/