Technical support is a service where users of a product or service can apply for technical support to solve a problem, as well as for additional information on an issue of interest.

It is also worth noting that a technical support service can be organized to service employees of the company within the organization, for example, if employees need technical assistance with computer equipment (a computer / printer has broken down) or non-working software.

Separately, we can highlight customer technical support (or customer support). This type of support has a strategic focus and is aimed at building long-term relationships with clients.

How easy is it to master the profession?
Often, at the initial stage (first line of support), employers do not require in-depth technical knowledge. The main thing is the ability to work with a PC, with technical documentation and specialized software. Therefore, very often, students and beginners in IT specialists begin their career path precisely with the work of a technical service specialist. Recently, more and more companies are demanding a good level of English.

To start working as a second-level technical support specialist, you need a stock of technical knowledge (for example, often in job descriptions you can find the requirement of a Linux or Windows system administrator experience from a year).

Salary level
The salaries of technical support specialists are among the lowest in the IT industry (we are talking about technical IT personnel). However, even in the Junior position, employees with no experience tend to earn higher salaries than most non-IT jobs.