This report elaborates the market size, market characteristics, and market growth of the Business Process Outsourcing (BPO) industry, and breaks down according to the type, application, and consumption area of Business Process Outsourcing (BPO). The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

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In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Business Process Outsourcing (BPO) in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Business Process Outsourcing (BPO) market covered in Chapter 13:

Teleperformance

Capgemini

Conduent, Inc.

Sodexo

Transcosmos

ADP, LLC

Accenture

CBRE Group

Blackstone Group

Wipro

Infosys

Synnex (Convergys included)

Cognizant

Alorica

Tata Consultancy Services

TTEC Holdings Inc.

Genpact

HP Infosystem

In Chapter 6, on the basis of types, the Business Process Outsourcing (BPO) market from 2015 to 2025 is primarily split into:

Finance & Accounting

Human Resources

Knowledge Process Outsourcing

Procurement & Supply Chain

Customer Services

Others

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In Chapter 7, on the basis of applications, the Business Process Outsourcing (BPO) market from 2015 to 2025 covers:

Banking, Financial Services and Insurance (BFSI)

Healthcare

Manufacturing

IT & Telecommunication

Retail

Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

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Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

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Table of Contents

1 Business Process Outsourcing (BPO) Market - Research Scope

1.1 Study Goals

1.2 Market Definition and Scope

1.3 Key Market Segments

1.4 Study and Forecasting Years

2 Business Process Outsourcing (BPO) Market - Research Methodology

2.1 Methodology

2.2 Research Data Source

2.2.1 Secondary Data

2.2.2 Primary Data

2.2.3 Market Size Estimation

2.2.4 Legal Disclaimer

3 Business Process Outsourcing (BPO) Market Forces

3.1 Global Business Process Outsourcing (BPO) Market Size

3.2 Top Impacting Factors (PESTEL Analysis)

3.2.1 Political Factors

3.2.2 Economic Factors

3.2.3 Social Factors

3.2.4 Technological Factors

3.2.5 Environmental Factors

3.2.6 Legal Factors

3.3 Industry Trend Analysis

3.4 Industry Trends Under COVID-19

3.4.1 Risk Assessment on COVID-19

3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry

3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario

3.5 Industry Risk Assessment

4 Business Process Outsourcing (BPO) Market - By Geography

4.1 Global Business Process Outsourcing (BPO) Market Value and Market Share by Regions

4.1.1 Global Business Process Outsourcing (BPO) Value ($) by Region (2015-2020)

4.1.2 Global Business Process Outsourcing (BPO) Value Market Share by Regions (2015-2020)

4.2 Global Business Process Outsourcing (BPO) Market Production and Market Share by Major Countries

4.2.1 Global Business Process Outsourcing (BPO) Production by Major Countries (2015-2020)

4.2.2 Global Business Process Outsourcing (BPO) Production Market Share by Major Countries (2015-2020)

4.3 Global Business Process Outsourcing (BPO) Market Consumption and Market Share by Regions

4.3.1 Global Business Process Outsourcing (BPO) Consumption by Regions (2015-2020)

4.3.2 Global Business Process Outsourcing (BPO) Consumption Market Share by Regions (2015-2020)

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5 Business Process Outsourcing (BPO) Market - By Trade Statistics

5.1 Global Business Process Outsourcing (BPO) Export and Import

5.2 United States Business Process Outsourcing (BPO) Export and Import (2015-2020)

5.3 Europe Business Process Outsourcing (BPO) Export and Import (2015-2020)

5.4 China Business Process Outsourcing (BPO) Export and Import (2015-2020)

5.5 Japan Business Process Outsourcing (BPO) Export and Import (2015-2020)

5.6 India Business Process Outsourcing (BPO) Export and Import (2015-2020)

5.7 ...

6 Business Process Outsourcing (BPO) Market - By Type

6.1 Global Business Process Outsourcing (BPO) Production and Market Share by Types (2015-2020)

6.1.1 Global Business Process Outsourcing (BPO) Production by Types (2015-2020)

6.1.2 Global Business Process Outsourcing (BPO) Production Market Share by Types (2015-2020)

6.2 Global Business Process Outsourcing (BPO) Value and Market Share by Types (2015-2020)

6.2.1 Global Business Process Outsourcing (BPO) Value by Types (2015-2020)

6.2.2 Global Business Process Outsourcing (BPO) Value Market Share by Types (2015-2020)

6.3 Global Business Process Outsourcing (BPO) Production, Price and Growth Rate of Finance & Accounting (2015-2020)

6.4 Global Business Process Outsourcing (BPO) Production, Price and Growth Rate of Human Resources (2015-2020)

6.5 Global Business Process Outsourcing (BPO) Production, Price and Growth Rate of Knowledge Process Outsourcing (2015-2020)

6.6 Global Business Process Outsourcing (BPO) Production, Price and Growth Rate of Procurement & Supply Chain (2015-2020)

6.7 Global Business Process Outsourcing (BPO) Production, Price and Growth Rate of Customer Services (2015-2020)

6.8 Global Business Process Outsourcing (BPO) Production, Price and Growth Rate of Others (2015-2020)

….CONTINUED

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