Unified Communications (UC) has seen impressive growth in the past few years. With the rise of remote work and the increasingly digital nature of communication, UC has become an important tool for businesses looking to stay connected and competitive in today's market.
In this blog, we'll provide an overview of the latest trends in Unified Communications, based on research from Yabbit, a leading provider of UC solutions in Australia.
Video is King
Video is becoming increasingly important in the world of Unified Communications. According to Yabbit's research, video communication is expected to account for almost 80% of all internet traffic by 2022. This growth is fueled by the popularity of online meetings and video conferencing, which are quickly becoming the go-to method for remote business collaboration.
Furthermore, advancements in technology have made video more accessible and user-friendly. It is now easier than ever to participate in online meetings from any device, anywhere in the world. In short, we can expect to see more businesses embracing video communication in the years ahead.
AI-Powered Chatbots
AI-powered chatbots have been growing in popularity in recent years, and they are starting to find their way into Unified Communications. These chatbots can serve as virtual assistants or automated customer service agents, helping to streamline business processes and provide an improved customer experience.
According to Yabbit's research, many businesses are now looking to integrate chatbots into their UC systems, with the aim of improving productivity and customer satisfaction. With advancements in artificial intelligence, chatbots are becoming increasingly sophisticated and are able to understand natural language and respond to complex queries.
Mobility and Flexibility
One of the key benefits of Unified Communications is its ability to provide mobility and flexibility. This is particularly important in today's digital age, where employees need to be able to work from any location, at any time.
Yabbit's research shows that many businesses are now investing in UC solutions that offer mobile integration and support for remote workers. This allows employees to stay connected and productive, no matter where they are in the world.

Furthermore, UC solutions are now being designed with the user in mind. Modern platforms are intuitive and user-friendly, making it easier for employees to collaborate and communicate seamlessly.
Cloud-Based UC
Cloud-based Unified Communications are quickly becoming the norm for businesses of all sizes. According to Yabbit's research, more than 50% of businesses are now using cloud-based UC solutions, and this number is expected to grow in the coming years.
This growth is driven by the many benefits of cloud-based UC, including lower costs, easier scalability, improved security, and better flexibility. Cloud-based UC solutions are also easier to implement and maintain, making them an attractive choice for businesses looking to save time and money.
Conclusion
Unified Communications is an incredibly important tool for businesses looking to stay connected and competitive in today's digital age. With the latest trends in UC, we can expect to see more businesses investing in video communication, AI-powered chatbots, mobile integration, and cloud-based solutions.
If you're interested in learning more about Unified Communications, or if you're looking for a reliable UC provider, we recommend checking out Yabbit. With years of experience and a proven track record of success, Yabbit is a leading provider of UC solutions in Australia, offering a wide range of services to businesses of all sizes.