Absolutely Free exam prep materials for the Salesforce B2C-Solution-Architect Exam [2023]

Preparing to take the Salesforce B2C-Solution-Architect exam? To assist you in your exam preparation and enhance your understanding of B2C solution architecture, this article offers comprehensive study materials. It includes 40 practice questions with detailed answers. Each answer is accompanied by explanations based on the exam objectives and best practices outlined by Salesforce.

The Salesforce B2C-Solution-Architect exam evaluates both your theoretical knowledge of B2C solution architecture and your practical application skills in real-world scenarios. The exam emphasizes your ability to handle stress and pressure, giving more weightage to real-world abilities rather than just theoretical knowledge.

On June 2, 2023, Salesforce released a new exam curriculum for the B2C-Solution Architect exam. This curriculum outlines the key readings, topics, assignments, and other components of the exam. The exam is designed according to the exam content outline (ECO), making it an excellent study resource for aspiring Salesforce Certified B2C Solution Architects. It covers all the exam material and more, aligning with the B2C Solution Architecture Best Practice Guide, 9th Edition.

Utilize these Free Salesforce B2C-Solution-Architect Practice Test Questions and Answers to Excel in the Exam

To enhance your understanding of B2C solution architecture principles, we have provided 40 free practice questions specifically designed for the Salesforce B2C-Solution Architect exam. Each question is accompanied by a detailed answer explanation. The provided questions and answers are based on the B2C Solution Architecture Best Practice Guide and the Salesforce B2C-Solution-Architect exam syllabus.

By answering these practice questions, you can test your knowledge and gain insights into the practical application of B2C solution architecture principles in real-world scenarios. This knowledge will prove invaluable as you prepare for the Salesforce B2C-Solution-Architect exam, which is highly regarded in the field of B2C solution architecture.

If you have ample study time available, make the most of these free questions and answers to deepen your understanding of B2C solution architecture principles. Take advantage of this opportunity to learn more about Salesforce B2C solution architecture at no cost.

Question#1

A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.

Which two design implementations should a Solution Architect use to ensure GDPR compliance?

Choose 2 answers

A.            Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in

Marketing Cloud

B.            Use a Salesforce record ID as a single unique identifier to apply across channels and clouds

C.            Set tracking site preference for each storefront

D.            Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud

Answer: B, D

Question# 2

A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.

Which two steps should a Solution Architect take to meet these requirements? Choose

2 answers

A.            Create a Journey activity to update the records in Sales Cloud.

B.            Create a custom preference center that updates the records in Sales Cloud.

C.            Use the out-of-the-box preference center in Marketing Cloud.

D.            Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.

Answer: C, D

Question# 3

A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes.

Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoints. In some countries, they are allowed to use curated social content tor product ratings and discussions. In addition, branding Is uniquely defined In each country so the company would like to combine ecommerce with existing content management systems.

What strategy should a Solution Architect recommend to solve these needs?

A.            B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench.

B.            Headless BZC Commerce. LINK cartridges. SFRA-style development with Heroku and MuleSoft.

C.            Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development.

D.            Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities.

Answer: D Question#4

A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.

What are two reasons a connected B2C Solution can add value to the company? Choose

2 answers

A.            Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku

B.            Allows agents to more easily access customer data to better support customers when they call in

C.            Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials

D.            Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents

Answer: BC

Question# 5

An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically route to the correct team based on their tier level.

Which two options should a Solution Architect configure to accomplish this?

Choose 2 answers

A. Service Cloud can be extended with customer flows and Lightning Web Components to create a separate support process specifically designed for customers that are attributed a tier level. B. Tier levels must be calculated and attributed to customers in Marketing Cloud and then propagated to Service Cloud so that they can be used to inform how cases are routed to teams.

Marketing Cloud must integrate with B2C Commerce to leverage purchase data necessary for these calculations.

C.            Case routing can be configured by configuring Service Cloud's omni-channel routine feature to route cases to support teams based on the tier level of the customer submitting the case and the availability of agents supporting each tier level.

D.            Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omnichannel routing feature and synchronized back to B2C Commerce and Marketing Cloud.

Answer: B, C

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