Conexio is a CXM agency that collaborates with brands, as a growth engine, to make significant progress. The firm creates global solutions and services that provide new opportunities for growth and business transformation throughout the customer journey.

The firm creates experiences powered by ideas, designed for the digital age and delivered globally. It also helps clients build their brands around what customers need and use consumer insights to shape innovation and new product development.
At the firm, they develop strategies based on data with the aim of creating tailored experiences for your customers.

As a CXM expert firm, it helps you attract, nurture and maintain the highest value audiences for your brand through all channels. It uses its experience and knowledge with data and technology to determine customer response probability, frequency and channels.

In its CXM approach, it is key to understand each customer, his needs, and how your brand can meet them. From contact density to channel, timing, content and personalization, it creates CRM programs that engage individuals and drive loyalty.

The firm is also expert at Data Science. Through mathematical models, using large volumes of data and the use of advanced statistical techniques, it achieves greater sophistication of its analytical ecosystem, generating deeper and more transversal insights. Its experts design mathematical models to process information from clients and prospects of your business, allowing them to identify behavior patterns, new audiences and automate decision-making.

When it comes to data collection, it builds and maintains a solid data layer thanks to the creation of collection processes in all your channels. It standardizes and centralizes the information under the same data taxonomy, enabling it to be sent to different Digital Analytics tools. In addition, it ensures the quality of the data through continuous review and analysis processes.

When it comes to data integration, it designs, builds and implements solutions based on Cloud platforms. Through data integration, you will be able to connect the company's information sources and create multi-channel analysis environments. It manages data integration solutions that allow connecting the company's different sources of information to build omnichannel analysis environments.

Regarding data analytics, it identifies, controls and analyzes the different digital assets through analytical tools that allow it to generate the bases for the management of quality and standardized data. The generation of reports, recurring ad hoc analyzes and specific studies will provide its experts with continuous insights to know and evaluate actions, points for improvement and further analysis.

Regarding the company´s culture, it has three dimensions: the choices they make as a company, often guided by a shared idea of what they want, and a set of beliefs and values that help them get there. Cultivating and protecting their culture is a team sport: each team member plays an important role in it.
Within the firm, they want to be a great company which they feel proud of. This is a place where people with exceptional talent want to belong and where each one is excited to go to work day after day.

The best talent in the market wants to work in a place that inspires them, has visionary leadership, instills a sense of purpose and brings them to reality in a meaningful way. This is what they try to achieve every single day.

Also, they trust and bet on their talent. At Conexio, they strive to create an open and collaborative workplace. Year after year, their internal engagement survey reflects the high commitment and satisfaction of their employees, showing a company culture that truly believes in its team. And to build that culture, they integrate people inside and outside the office. From origami workshops to yoga classes, we put their impetus into organizing activities that engage everyone to build a strong team spirit.

Diversity is part of their DNA. They believe that an inclusive environment allows them to improve as a community and a company. For this reason, they have created a set of pillars on which they build their identity and encourage dialogue, ideas and communication for the sake of diversity and inclusion. In this, they consider six axes - Gender, Mental Health, Ethnicity,

Religion, LGTB+ and Disability – making Conexio a place where difference of opinion and thought is embraced, as the engine that allows them to innovate and continue offering leading solutions to their clients.