A call center agent’s main responsibility is making and answering as many calls as possible. Additionally, they have to help callers with their different issues and offer solutions to them. To make sure they work efficiently, they need quality hardware to get through their jobs and offer customers satisfaction.
With the many models available, selecting the best call center headsets can be difficult. From corded to wireless models to over the head and over the ear models, the options are endless. Additionally, you need to factor in the number of headsets you need and your budget. To help you get started, here’s a complete guide to the best call center headset models available.
Plantronics Voyager Focus UC B825 Headset - the best overall headset
This wireless headset has excellent build and sound quality, intuitive controls, is durable and sturdy, has rich bass, reliable Bluetooth, crisp microphone quality, and provides nearly 12 hours of talk time. However, there’s a slight drop in sound quality when using Bluetooth over the dongle. The best part about these headsets is they alert you when you need to turn off the mute function, thanks to a smart sensor. This way, you don’t forget that the mic is on mute and start talking.
3012 Odyssey XII 1.9 GHz Dect Wireless Headset
This is the best call center headset that offers universal compatibility with any multiple-line telephone system with a connectivity of up to 300 feet. Its bandwidth allows for nearly 40 users to use it simultaneously. It also has 2 mute buttons located on the headset and base, 8 hours of talk time, 2 in-use indicators, convertible weaning styles, high-quality sound, and a 1-year warranty.
Sennheiser Consumer Audio SC 60 USB ML Headset - best for conferencing
This call center headset is the best to use for conference calls. It has decent noise-canceling features, an adjustable boom arm, comfortable ear cushions, so your ears don’t hurt on long calls, and instantly connects to windows 10. The Sennheiser consumer headsets are also great for customer care meetings, and features like the boom arm allow you to adjust the mic, so you are comfortable. Additionally, they are lightweight, come with a 2-year warranty, and can be easily connected to windows 10.
Jabra Evolve 65 UC Stereo Wireless Bluetooth Headset - best wireless option
The Jabra evolve headset is the best wireless headset as it comes with features such as connectivity up to 100 feet, clear audio, reflexive noise cancelation, 14 hours of talk time, and works well with Mac, iOS, Windows, and Android. Even though it is a wireless headset, you can still use it as a wired headset. That said, the headband is a bit big, and you can have issues with fitting.
Logitech Zone Wireless Certified for Microsoft Teams Bluetooth Headset - Ideal for Microsoft teams
This wireless set offers connectivity up to 100 feet, 14 hours of talk time, intuitive controls, is comfortable, durable, has active noise canceling, and works well with numerous communication platforms. This is the best call center headset to use if your call center utilizes Microsoft Teams. Mute or unmute the microphone by pushing the microphone arm up and down.
Plantronics CS540 Wireless Headset System with Lifter - best option for office headsets
This is a convertible headset that is lightweight and offers connectivity up to 350 feet, which means you can move around and stretch. It has a single-piece design that provides high quality, one-touch control, and a 2-year global warranty. However, it can take getting used to, especially if you have never used a convertible headset before, but its multiple wearing styles make it easier to find the perfect fit.