An IVR system is an interactive yet automated system. Many times when we call banks or other businesses, we get to hear an IVR system menu option which when pressed, automatically directs to that department based upon the responses provided by the caller.

Most of the IVR systems calls are inbound in nature, although outbound IVR system does exist. According to the specific needs of your business, IVR…

The concept of missed call service in India is new. India is a country where market services and missed call service has been used by over 1 billion mobile subscribers and with time, its potential is only expected to grow.

A large section of people is using phones and smartphones so one can imagine what a huge storm a missed call service is in the Indian market. Missed calls are…

The first interaction that your business makes with your customers is an IVR. An IVR is a decisive factor in your association with your customer. A simple and less annoying IVR service from an IVR service provider is what you should look for your business to flourish.

IVR service not only helps in the initial interaction with customers but is also supportive as an assistant to guide customers. It provides step-by-step solutions to customers who call up the IVR number to solve their…

Many industries are starting to reap the benefits of Bulk SMS Marketing in amplifying business communication. But its true power has still not been completely utilised.

Previously it was only used for personal conversations. Businesses began to realise the scope and importance of Bulk SMS Marketing only after the world witnessed a steep rise in smartphone usage.

60% of mobile users reply within 1-2 minutes.

45% of prospects choose a brand after receiving an SMS.

Users…

Many people find conference calling to be a source of frustration, despite conference calling is a key component of corporate work life. It's been over a decade since conference call technology improved; why do we still experience poor audio conference quality?

The root cause of this problem lies in user error. Our natural tendencies sometimes make it difficult to follow the best practices. We often forget to adjust our speaking manner and behavior when we are in the heat of the…

Customer loyalty can be gained and cultivated through SMS marketing. The SMS marketing channel is cost-effective, delivers high open rates, and is fast and easy to use. The only thing we need to do is measure how effective they are, as with everything in marketing.

Conversions from SMS marketing are rarely analyzed by companies. The effectiveness of the marketing campaign is measured by the click-through…

IVR is useful to customers for its speed, availability 24x7, versatility, and cost-effectiveness. While IVR systems are useful, many callers still prefer to speak with a live agent rather than interact with a self-service machine.

The modern customer is savvy. Their expectations are sky-high when there is no other option but to call an IVR. A high-effort interaction is likely to cause more than 66% of them to…

By implementing a multi-level IVR (Interactive Voice Response) system, your company ensures that inbound calls are directed to the appropriate department or agent. Clients can obtain prompt answers to their queries without having to wait. Having a multi-level IVR system becomes vital when call centers experience high call volumes so that you don't lose customers.

The key to winning the customers' loyalty is providing seamless customer service. Build a reliable and active customer…

In a call center, call queue management is of paramount importance. Call queue management involves overseeing call queues to ensure customer wait times are minimized and workloads are distributed fairly to the agents. When done correctly, good call queue management can reduce waiting times and enhance customer satisfaction.

Call queues that are not optimized can result in long…

In today's busy world, customers take time out of their busy schedule to interact with the customer service agents, so that their concerns are resolved immediately. They drop the calls if they don't receive an immediate response. Any smart business would not want its customers to become frustrated to the point that they abandon the call. A missed call service can help…

Number masking provides a high level of security needed to protect customers’ information. As a business owner, you must know that absolute privacy is something customers most value apart from quality and great service.

Customers can tolerate to some extent if there is any compromise in quality and service but they will never tolerate any compromise to their privacy. They would not like to disclose their numbers in use to a business or agents without their permission.

Agreed…