During this pandemic, people and businesses have found it incredibly difficult to operate smoothly. A 'work from home' world has emerged, where man has gone from being a social animal to one of 'social distancing'.
In order to facilitate effortless communication among team members, traditional working methods are being replaced by high-tech, automated technology. Automating business processes is already used by more than 90% of organizations.
Automation is the future, and that should…
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Added by Office 24by7 on August 18, 2022 at 4:45am —
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It has been observed that companies across a wide range of industries are using IVR solutions to streamline customer service. Customers can interact with a live agent or use self-service options with IVR technology, as opposed to conventional telephone systems.
These days, many customers opt for self-service options to get the information they need without having to speak with a live agent. Studies indicate that
IVR… Continue
Added by Office 24by7 on August 16, 2022 at 4:43am —
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Business growth used to be equated with profits your company earned. With the passage of time and technological advancements, this quantitative aspect of business has been overpowered by the qualitative element, called "customer experience." You can enhance customer experience through a multi-level IVR service.
Basically, multi-level IVRs act as automated receptionists and offer self-help features. A self-service menu is presented when an external number calls. Eventually, the caller…
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Added by Office 24by7 on August 16, 2022 at 4:39am —
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It is becoming increasingly common for businesses of all sizes to use Interactive Voice Response (IVR). IVR service's wide acceptance can be attributed to its ability to accelerate the efficiency of everyday business processes. A telephone answering system has also proven invaluable when it comes to handling mundane tasks, such as answering a never-ending number of calls.
On the other hand, while IVR system has become increasingly popular among businesses, a significant number of…
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Added by Office 24by7 on August 12, 2022 at 8:09am —
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It was almost a few years ago that the whole world froze. We had to change our lifestyles in response to the COVID-19 pandemic. Retail stores and supermarkets that primarily sell on-premise items were particularly affected by these changes.
In order to sustain themselves, businesses swiftly adopted cloud telephony as customers quickly switched to new modes of shopping.
This is the perfect time for retail chains to streamline their operations and increase profits. Their supply…
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Added by Office 24by7 on August 11, 2022 at 5:47am —
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Text messages have become increasingly popular among the general public, leading businesses to use them for inter-organizational communication, marketing, and customer service. Bulk SMS marketing will become an invaluable tool for businesses as more and more customers text brands for customer service.
In contrast to phone calls, it allows two-way communication without forcing customers to respond right away. The receiver can respond to text messages when, where, and how quickly they…
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Added by Office 24by7 on August 10, 2022 at 8:20am —
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The adoption of
cloud telephony can make your business more customer-centric. Over the years the most eminent factor that has emerged as the deciding factor of the success of your brand is customer service, which has won over the parameters such as digital reach or online presence.
These days, customers have become aware and demanding like never before due to the rapid acceleration in…
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Added by Office 24by7 on August 10, 2022 at 5:30am —
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Successful businesses establish seamless connections with their customers. Missed call services are a great way to reach out to your audience in an innovative way. You must absolutely capitalize on missed call service as a business opportunity. However, it is sometimes difficult to visualize how something as simple as missed calls can be leveraged to unlock growth.
A missed call service would obviously be beneficial to your business if you were considering investing in it. You can…
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Added by Office 24by7 on August 9, 2022 at 7:12am —
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Post-sale services can be enhanced with cloud telephony solutions. Markets are being disrupted more frequently than ever before by new players, technologies, and innovations. In addition to R&D, intelligent business owners and managers should emphasize customer experience, especially post-sales services, as one of the most important pillars of business success.
Building healthy and long-lasting customer relationships have become increasingly important for businesses since…
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Added by Office 24by7 on August 9, 2022 at 6:30am —
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A cloud-based telephony solution has revolutionized communication. Written texts, voice messages, and gestures can all be used to communicate between two people. The role of technology becomes important when two people cannot see each other. As the ways of communicating have changed drastically, wireless communication is also experiencing innovations thanks to the cloud.
One of the latest innovations in the telecommunications industry is cloud telephony. In the current era, cloud…
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Added by Office 24by7 on August 8, 2022 at 7:48am —
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With the launch of advanced technologies, there has been a significant rise in the standards of customer service. As people demand more from a call center, cloud telephony solutions have brought about a huge change with a high degree of accuracy.
Research has shown that a majority of customers would not associate with your business after bad customer experience and you could find it very difficult to retain such customers.
The current day and age of business does not tolerate bad…
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Added by Office 24by7 on August 8, 2022 at 5:00am —
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Today, buyers expect solutions tailored specifically to their needs. According to 76% of B2B buyers, solution providers are now expected to provide them with more tailored attention than ever before. As a result of today's competitive environment, one needs to keep up with the fast-evolving expectations of customers. However, how do we do it? Cloud telephony services makes it easy.
Manage your business communications and capture leads more effectively with UCaaS solutions that are…
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Added by Office 24by7 on August 5, 2022 at 5:35am —
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The pandemic impacted several businesses and it taught quite a lot. During the pandemic, customers continued using several business products and services although through an online medium. Cloud telephony was one such solution that made remote working a lot easier for businesses.
Cloud telephony lets businesses stay connected with customers, especially the customer support teams. Many…
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Added by Office 24by7 on August 2, 2022 at 5:35am —
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Bulk SMS marketing is the best option for businesses. Considering the different modes of communication or engagement, SMS is one of the most underutilized modes of communication. Bulk SMS marketing can be used for marketing, sales, enhancing customer experience, and success.
Bulk SMS marketing is not just a marketing tool it is a holistic solution for any of your business needs. It allows businesses to…
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Added by Office 24by7 on August 2, 2022 at 3:58am —
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Cloud telephony services, and cutting-edge communication platforms, are the future of sales. The pandemic has encouraged businesses to adopt a remote workforce. The businesses that have switched over to cloud telephony solutions have been able to manage their business communications well.
Cloud telephony solutions can increase the productivity of your sales team to a great…
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Added by Office 24by7 on August 1, 2022 at 8:16am —
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Cloud telephony is a perfect blend of the latest technologies and human touch. For those who are unfamiliar with the concept of automation, it has always been a matter of concern. Automation complexity and extent are entirely human-dependent.
Cloud telephony is an automated technology that can benefit modern-age businesses greatly, irrespective of their size and type. Cloud telephony offers many benefits such as enhanced efficiency, productivity, decreased cost, and…
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Added by Office 24by7 on July 30, 2022 at 7:40am —
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Cloud telephony can improve customer responsiveness. Valuing customers’ time is of the utmost importance that should be given by a modern business today. This is particularly true if customer satisfaction is crucial to your business. These days, customers don’t have the patience and tolerance to spend long hours on the business lines and expect a late resolution for their inquiries.…
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Added by Office 24by7 on July 29, 2022 at 8:00am —
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Cloud telephony can help businesses connect with rural India. India is home to millions of rural Indians who need timely support and information. Customer service delivery by businesses is often difficult in rural areas coupled with the epidemic. Businesses operating in the cities can connect well with the rural population through cloud telephony services.
Most of the big and popular businesses in the cities are unable to approach the rural population easily. Cloud telephony…
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Added by Office 24by7 on July 29, 2022 at 5:43am —
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Bulk SMS marketing has become the best mode of marketing for businesses over recent years due to the high open and reads rates.
Research has shown that compared to all the other communication channels, bulk SMS marketing is the fastest and most efficient mode of marketing your business's…
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Added by Office 24by7 on July 29, 2022 at 5:00am —
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IVR systems can optimize employees’ time and resources for any kind and size of business. An IVR system is a software-based communication system that is the most convenient and cost-effective way to streamline business communication.
This system is extremely useful in client service and customer care. Every business needs a proper communication system to bridge communication between customers and their support center. IVR systems can help businesses in bridging this gap. They are not…
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Added by Office 24by7 on July 28, 2022 at 7:08am —
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