Check for a Service Outage

If one or more of your Xfinity services isn’t operating, you can take a look to see if a service outage has been reported in your area using some different methods:

1. My Account

2. Comcast Outage Map

3. Outage Text Message Alerts

My Account

To test for an outage in My Account:

1. Sign in to My Account.

2. Click the Services tab on the top of the page.

3. Click the Status Center link.

4. A custom banner message will…

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