Bulk SMS marketing has become the best mode of marketing for businesses over recent years due to the high open and reads rates. Research has shown that compared to all the other communication channels, bulk SMS marketing is the fastest and most efficient mode of marketing your business's…

IVR systems can optimize employees’ time and resources for any kind and size of business. An IVR system is a software-based communication system that is the most convenient and cost-effective way to streamline business communication.

This system is extremely useful in client service and customer care. Every business needs a proper communication system to bridge communication between customers and their support center. IVR systems can help businesses in bridging this gap. They are not…

Bulk SMS marketing is an excellent way to reach your message to the public at once and quickly. The manual method of sending SMS one by one is not only tedious/time taking but also requires huge resources. It is impractical. Technology like bulk SMS marketing or bulk SMS broadcasting when used by businesses is very helpful for telemarketers.

Bulk SMS marketing is a technology that ensures the sender can target a wide audience at the same time. All you have to do is send a message to…

Voice broadcasting is a magnificent technique that allows businesses to reach potential customers through pre-recorded voice messages. Also known as call blasting and bulk voice broadcasting, voice broadcasting is an automated technology that helps you forward these pre-recorded voice messages to a wide customer base.

Voice broadcasting benefits…

IVR system can boost customer satisfaction through text surveys. The deciding factor to do business or not with a company is customer service. Research has shown that after a positive customer service experience, a majority of consumers are more likely to make another purchase.

This shows the tremendous significance of customer satisfaction for any business and is therefore an important KPI for any business. Customer satisfaction is measurable. It can be seamlessly calculated through…

You must have experienced automated recorded message instructions when you have dialed the customer service number of any bank. The message would have asked you to navigate the dial pad and contact a support agent. This is an IVR system or a cloud telephony technology.

An IVR system first greets a…

Cloud telephonycan help businesses go green. Recent years have shown the negative impact of humankind on mother earth and nature. It has affected many species of flora and fauna as well. This bad influence on Mother Nature was not taken seriously by humankind until we were impacted by global warming, drastic climate change, and various types and levels of pollution.

So what does…

An IVR system is highly advantageous for the banking industry because it offers an excess of benefits in terms of huge incoming call volume management, smoother workflows, increased agents performance, and greater resolution of customer queries.

In today’s world of digitization, no industry can survive without harnessing the power of the internet. Almost every industry has its products or services to offer…

Missed call service offers many benefits to businesses. Hassle-free and consistent communication with the customers can determine the success of any business. One of the ways to do this is through a missed call service. It is the quickest method to reach potential leads and customers.

Missed call service is the best marketing tool for businesses. For any business to be successful, the presence of its…