Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. Brands and retailers have begun leveraging gig workers to ensure high-quality customer experiences while only staffing and paying for the actual work needed.

The use of gig workers in customer service – known as GigCX – is becoming increasingly common. GigCX works by sourcing…

Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. Brands and retailers have begun leveraging gig workers to ensure high-quality customer experiences while only staffing and paying for the actual work needed.

The use of gig workers in customer service – known as GigCX – is becoming increasingly common. GigCX works by sourcing…

Human-Centric BPM:

This method focuses on managing tasks that require human skills to be completed. It automates other redundant tasks to support human actions. The approval process is manually monitored and addressed by individuals. Hiring is a primary example of Human-centric BPM. The Human-centric BPM platforms provide a better user experience, crisp process flow, and easy-to-handle tasks to ensure a higher success rate.

Transfer the idea into a visual format and design the…

How to secure personal devices appropriately, if they are used for business communications. Ringover’s range of apps is great for enabling BYOD working and supporting users to collaborate from anywhere via their favorite tools, but with this versatility comes some user responsibility, in managing those endpoints securely.

Awareness of how to handle casual requests for information, about themselves, the business, or their customers. It is illegal to disclose personal information to a…

AI-driven predictive analytics are helping telcos provide better services by utilizing data, sophisticated algorithms and machine learning techniques to predict future results based on historical data. This means operators can use data-driven insights to can monitor the state of equipment, anticipate failure based on patterns, and proactively fix problems with communications hardware, such as cell towers, power lines, data center servers, and even set-top boxes in customers’ homes.

In…

Telecom management software allows organizations to effectively manage their telecom expense through cost-effective wireless, voice, and data environment solutions. By processing and recording large volumes of telecom data, including costs, billing, usage, and administration, the software offers a cohesive management structure for telecommunications. Telecommunications management software helps the organization with:

Creating a comprehensive telecom infrastructure inventory

An…

Cater to the demands of mobile streaming. With the proliferation of high-speed internet and smart devices, the need for cutting-edge mobile technology has grown exponentially. Expanding network capacities offers users high-quality and consistent mobile streaming experiences, and edge computing makes this possible.

Address revenue and cost concerns. The current paradigm relies on tools and processes that are not as cost-effective as they could be. With innovations across the spectrum, it…

As we move into a world where we move away from point-and-click and into Artificial Intelligence (AI), Augmented Reality (AR), and Voice controlled interfaces, a whole new world of design opportunity is opening up, one which requires an in-depth understanding of different people, their needs and motivations in order to bring about a shift in user habits.

When it comes to UX, the year 2017 saw quite a bit. The hottest buzzwords last year included smarter personalization, Artificial…

An important characteristic of 5G is the low latency. Imagine a surgeon giving instructions to a team of doctors from a remote location while performing a surgery. Latency introduces lags, lags could cause a communication breakdown, and that could be a potential threat to the patient’s life. In an array of applications, data latency can prove to be disastrous. In others, like Augmented Reality apps or Gaming, latency could be a fundamental detriment to the app experience and usability. 5G is…

In the 1990s networks were fairly simple systems. Since there wasn't a lot of dedicated staff in the IT department, the teams typically didn't do anything for general maintenance if their machines were malfunctioning or slowing down--only if they stopped working. Once they broke, the technology team would fix them, which became known as the break/fix method.

This mentality cost companies a lot of lost revenue thanks to downtime and loss of data and productivity.

After a while…