Customers love simplicity and clarity. Especially when it comes to telecom billing, they would much rather have a single bill for all their services rather than multiple bills. Nowadays, customers use a wide range of services like prepaid, postpaid, broadband and video streaming from the same vendor. Many telcos provide family plans that cater to every member of the family. A Convergent Charging platform provides…

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‘A friend in need is a friend indeed’. This age-old adage sits perfectly well with a vendor client partnership. In today’s time, a call center outsourcing partner is like a friend. To make the most of an outsourcing venture, you need a partner that understands your way of working and impart call center services accordingly.



The Secret Recipe for Call Center Success



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